Understand the reasons for complaints and resolve them through negotiation.

1. It is necessary to understand the specific reason for the customer’s complaint. It is because the Ye Luoli products sold in the stationery store infringe on relevant rights, trademark rights, copyrights, etc.

2. Based on the learned reasons for the complaints, the stationery store can proactively contact the customer, sincerely apologize and negotiate a solution. If a customer requests a return, exchange, or compensation, the stationery store will try its best to meet the customer's request in order to reach a settlement.