1.2 professional definition: the person who sells jewelry in the business place.
1.3 professional grades: this profession has three grades, which are divided into primary (national vocational qualification level 5), intermediate (national vocational information level 4) and
advanced (national vocational qualification level 3).
1.4 occupational environment: indoor, normal temperature
1.5 occupational ability characteristics: strong language expression ability, certain interpersonal skills, certain body perception ability and sensitive color vision
.
1.6 basic education level: graduated from junior high school.
1.7 training requirements:
1.7.1 training period: full-time vocational school education is determined according to its training objectives and teaching plan; The training period for promotion is not less than
8 hours at the primary level, 8 hours at the intermediate level and 1 hours at the advanced level.
1.7.2 training teacher: with senior professional qualification certificate of this profession and more than two years' training and teaching experience of this profession (specialty), or with
intermediate or above technical title of this profession.
1.8 Appraisal requirements
1.8.1 Applicable object: people who are engaged in or are going to engage in this profession.
1.8.2 Application conditions
-Primary (one of the following conditions)
(1) Having received the required standard hours of primary formal training in this profession and obtained the certificate of graduation (completion).
(2) have been working as a trainee in this profession for more than 2 years.
-intermediate (those who meet one of the following conditions)
(1) Having obtained the primary qualification certificate of this occupation, having received the required standard hours of formal training in this occupation intermediate, having obtained the certificate of graduation (completion),
and having been engaged in this occupation for more than 2 years continuously.
(2) have obtained the primary qualification certificate of this occupation and have been engaged in this occupation for more than 3 years continuously.
(3) have been engaged in this occupation for more than 4 years.
(4) Obtain the vocational graduation certificate of the secondary vocational school with intermediate skills as the training target, which has been verified by the labor and social security department.
-advanced (those who meet one of the following conditions)
(1) Having obtained the intermediate vocational qualification certificate, having received the prescribed standard hours of formal training in this profession, and having obtained the certificate of graduation (completion),
and having been engaged in this profession for more than 2 years continuously.
(2) After obtaining the intermediate vocational qualification certificate, he has been engaged in this occupation for more than 3 years continuously.
(3) have obtained the graduation certificate of this occupation from a senior technical school or a higher vocational school which is approved by the labor and social security department and aims at training advanced skills, and have been engaged in this occupation for more than one year.
(4) have obtained the diploma of junior college in this major or related major, and have been engaged in this occupation for more than one year continuously.
1.8.3 appraisal method: divided into theoretical knowledge examination and skill examination. Theoretical knowledge examination adopts closed-book written examination. Skill operation assessment adopts
practical operation, on-site question and answer, simulation demonstration, etc. An evaluation team is composed of 2-3 appraisers, and each appraiser scores according to the skill evaluation regulations, and the average score is divided into evaluation scores. The theoretical knowledge examination and skill operation examination are all based on the 1-point system, and a score of 6 or above in both subjects is considered as qualified.
1.8.4 proportion of examiners and candidates: the proportion of examiners and candidates for theoretical knowledge examination is 1: 15, and the proportion of examiners and candidates for skill operation examination is
1: 1.
1.8.5 appraisal time: the examination time of theoretical knowledge at all levels shall not exceed 12 minutes. The skill operation examination of each level shall not exceed 5 minutes, and 2 points shall be deducted from the total score for every 5 minutes < P >.
1.8.6 Appraising place equipment
-place: (1) standard classroom (2) simulation counter-equipment: (1) small-scale appraisal instruments and tools (2) precious jade specimens (3) jewelry specimens (4) common measuring instruments, etc.
2. Basic requirements
2.1 Professional ethics
2.1.1 Basic knowledge of professional ethics
2.1.2 Professional code
(1) Love your job and be loyal to your duties; (2) Abide by the law, be honest and upright; (3) Fair trade and civilized business; (4) Be polite
. Study business
2.2 Basic knowledge
2.2.1 Measurement knowledge
(1) Legal units of measurement and their conversion length: cm, mm, micron, nano-mass: kg, mg
(2) Usage knowledge of industrial units of measurement: carat, grain, Oz
(3) Knowledge of common measuring instruments
2.2.2 Knowledge of instruments
(1) Knowledge of gem identification instruments: magnifying glass, tweezers, dichroic mirror, color filter, thermal conductivity instrument, polarizer, mohs scale of mineral hardness, spectroscope, fluorescent lamp, refractometer, microscope, densimeter, infrared spectrum, etc. Raman spectroscopy
(2) Knowledge of using jewelry cleaning instruments
2.2.3 Laws and regulations
(1) Common sense of Contract Law (2) Common sense of Consumer Protection Law (3) Common sense of Product Quality Law (4) Common sense of Anti-unfair Competition Law (5)
3. job requirements
3.1 elementary
professional function
job content
skill requirements
relevant knowledge
1.
after
waiting for
(1) reception preparation
1. Be able to prepare for the business environment 2. Be able to prepare for the business equipment 3. Be able to prepare for the personal gfd instrument
1. Common sense of environmental beauty 2. Matters needing attention in the preparation of business equipment 3. Appearance, instrument, Common sense of manners 4. Basic knowledge of language application 5. Common sense of counter service
(2) Reception etiquette
1. Being able to correctly use business service terms 2. Being able to actively and enthusiastically receive customers
2.
Selling
(1) Commodity introduction and consultation
1. Being able to correctly apply the name of jewelry and jade; 2. Being able to correctly introduce the main physical and chemical properties of common jewelry and jade; 3. Being able to correctly introduce the styles of jewelry and jade; 4. Being able to correctly interpret the gem identification certificate and diamond grading certificate
1. Definition, classification, variety, Name knowledge 2. Physical and chemical properties and identification knowledge of jewelry and jade 3. Definition, classification and variety knowledge of jewelry 4. Knowledge of identification certificate
(2) Commodity display
1. Being able to display jewelry with conventional instruments 2. Being able to correctly display different styles of jewelry 3. Being able to use props, wearing by yourself, Display jewelry in customer's wearing way
1. Application knowledge of conventional identification instruments 2. Requirements and precautions for displaying different styles of jewelry 3. Precautions for displaying props and wearing of personnel
(3) Product recommendation
According to customer's gender, age, face shape, Hand shape and other physical characteristics recommend the corresponding jewelry
Basic knowledge of jewelry wearing
(4) Communication and transaction
1. Be able to introduce jewelry culture and connotation in a timely manner and stimulate customers' desire to buy 2. Be able to figure out customers' psychology. Seize the opportunity of closing in time
1. Humanistic knowledge of jewelry 2. Skills of closing in time
(5) Delivery of goods
1. Ability to skillfully complete gift packaging 2. Ability to accurately fill in and identify sales vouchers and invoices 3. Ability to correctly identify cash and credit cards 4. Ability to correctly identify bills such as checks 1. Packaging knowledge 2. Bill knowledge 3. Currency, Credit card knowledge 4. Check knowledge and precautions for use
3
After-sale service
(1) Protecting the relationship between rooms
1. Being able to establish customer files as required and provide corresponding services according to customer requirements 2. Being able to actively understand the use information of goods, And feedback to the relevant departments
1. Jewelry maintenance and cleaning knowledge 2. Enterprise quality warranty regulations and claims procedures
(2) Maintenance and quality warranty
1. Can guide customers to clean and maintain jewelry 2. Can accept customers' product warranty requirements according to relevant regulations
1. Product number knowledge 2. Jewelry counter fire prevention, Knowledge of anti-theft, etc.
4
Care and cross-cutting
(1) Keeping
1. Being able to identify and correctly code jewelry products. 2. Being able to correctly keep counter samples
1. Knowledge of product numbers. 2. Jewelry counter fire prevention, Knowledge of theft prevention
(2) Delivery
1. Being able to accurately check the quantity and quality according to the order; 2. Being able to correctly record the counter account; 3. Being able to complete the handover procedures according to the regulations
1. Counter acceptance knowledge 2. Counter account 3. Counter handover specification
5
Commercial activities
Commodity display
Being able to be placed reasonably as required. Setting up the counter
knowledge of counter display of jewelry
3.2 intermediate
occupation
function
job content
skill requirements
related knowledge
1.
Stay
(1) Etiquette
1. Maintain a good gfd. Enthusiastic communication with customers
1. Knowledge of gfd
2. Language expression art in business etiquette
3. Reception art in business etiquette
(2) Reception
1. According to the characteristics of customers, Carry out targeted reception services
II. Sales
(I) Commodity introduction and consultation
1. Be able to correctly apply the name of the variety of jewelry and jade; 2. Be able to correctly introduce the main physical and chemical properties of common jewelry and jade; 3. Be able to correctly introduce the variety and style of jewelry; 4. Be able to correctly interpret the gem appraisal certificate, Classification certificate of inlaid diamonds
1. Knowledge of definition, classification, variety and name of jewelry and jade 2. Physical and chemical properties and identification knowledge of jewelry and jade 3. Knowledge of identification certificate 4. Knowledge of identification certificate
(2) Product recommendation
1. Clothing and other characteristics, recommend appropriate jewelry. 2. Be able to recommend appropriate jewelry according to the temperament characteristics of customers. 3. Be able to wear environmental occasions according to customers' needs. Recommend appropriate jewelry
1. Knowledge of matching jewelry with hairstyle, clothing, etc. 2. Knowledge of matching jewelry with temperament 3. Knowledge of wearing environment of jewelry
(3) Communication and transaction
1. Be able to correctly introduce the design style and fashion trend of jewelry. And guide customers' interest in buying. 2. Be able to correctly introduce the value characteristics of jewelry. 3. Be able to assist junior jewelry salesmen to deal with problems in sales and enliven the sales atmosphere. Complete the sales task
1. Jewelry design knowledge 2. Jewelry investment 3. Common objections raised by customers and their solutions
3. Guarantee
Guarantee
Guarantee
1. Be able to complete the sample inventory according to the relevant rules and regulations of the enterprise 2. Be able to follow the sales situation of the group. , put forward suggestions on the allocation of counter goods
1. Knowledge of commodity profit and loss 2. Knowledge of goods allocation in cabinet groups
4.
Business
Work
Move
(1) Commodity display
1. Be able to arrange the window as required. Strengthen the publicity effect of commodity display
1. Basic knowledge of market survey 2. Format and content of market survey form
(2) Market survey
1. Be able to count the sales volume of cabinet jewelry products according to the requirements of enterprise market survey 2. Be able to accurately explain the simple market survey form formulated by this enterprise. And can guide junior jewelry salespersons
1. Basic knowledge of market survey 2. Format and content of market survey form
(3) Cabinet group accounting
1. Can conduct cabinet group accounting, Preliminary determination and accounting of cabinet group economy 2. Ability to perform simple computer input operation
1. Basic concepts and contents of cabinet group accounting 2. Basic knowledge of computer input operation
(4) Business application text
1. Ability to write leave notes and message notes, Receipts, etc. 2. Be able to write the work plan of the cabinet group 3. Be able to write notices, applications and etiquette documents
1. According to the writing requirements 2. Work plan writing requirements 3. Notice, application, Etiquette document writing requirements
3.3 advanced
occupation
function
job content
skill requirements
related knowledge
1.
After
waiting for
(1) Etiquette
has certain inner temperament cultivation. The external image is natural, moderate and decent
1. Basic knowledge of human aesthetics and communication principles 2. Basic knowledge of foreign guests' reception 3. Solutions to common contradictions in sales
(2) Reception
1. Being able to name the main jewelry and jade varieties in English and have a simple dialogue with foreign guests in English 2. Being able to have a harmonious atmosphere. Solve the common contradictions in the sales process
Second sale
Sale
(1) Product introduction and consultation
1. Be able to conduct colored gems quality consultation 2. Be able to conduct rough diamond quality consultation 3. Be able to conduct jade carving process introduction and quality consultation 1. Consumer demand knowledge 2. Consumer purchase behavior knowledge 3. Consumer purchase decision-making process knowledge 4. Influence.