In our ordinary daily life, the scope of application of letters of commitment is becoming more and more extensive. Letters of commitment are an expression of the true intentions of the signer. Avoid formality, formality, and helplessness. So, how to write a commitment letter? The following are 10 service commitment letters that I have collected and compiled. They are for reference only. You are welcome to read them. Service Commitment Part 1

In order to fully reflect the good corporate spirit and a highly responsible attitude towards the owners, our company has formulated the following measures:

After-sales service working procedures

(1) After-sales service work

After-sales service work is divided into active after-sales and passive after-sales. Active after-sales service refers to after-sales service personnel taking the initiative to regularly go to the construction site to conduct inspection, maintenance and upkeep of intelligent systems; passive after-sales service refers to repair work after customers report faults.

1) Proactive after-sales service:

Work purpose: to ensure the normal operation of the equipment, give full play to the system design function, create social benefits, and establish a good image of the company.

2) Passive after-sales service:

After-sales service related costs

(1) During the warranty period

During the warranty period, The equipment provided by our company in the project will be repaired and replaced free of charge for any damage or failure caused by the quality of the equipment itself;

(2) After the warranty period

After the warranty period , equipment maintenance only charges equipment cost and travel expenses.

Other commitments for after-sales service

In order to fully reflect the good corporate spirit and a highly responsible attitude towards the owners, and implement the lifelong quality responsibility system, the following measures are specially formulated:

< p> (1) Establish an internal quality contracting responsibility system

The legal representative of the unit and the project manager of the project will sign the "Project Quality Guarantee Responsibility Letter", and the project manager will sign the "Project Quality Guarantee Responsibility Letter" with the contracting responsible persons of each construction team. "Project Quality Guarantee Responsibility Letter", establish a traceable project quality assurance system, and assume lifelong responsibility for quality problems caused by construction reasons.

(2) Return visit and warranty

Three months after the completion and acceptance of the project, according to the provisions of our company's "Follow-up and Return Visit System", there is a project quality warranty return visit leading group to organize a comprehensive quality follow-up Return visit, if any project quality problems are discovered, maintenance and rectification will be organized immediately until the customer is satisfied. When the warranty period expires, the project quality warranty return visit leading group will organize a final warranty return visit to listen carefully to users' evaluation and opinions on the project quality. If rectification is needed, people will be sent to deal with it quickly to achieve user satisfaction.

In accordance with the standard requirements, the contractor promises: after the project is delivered for use and during the warranty period, in accordance with the provisions of the contractor's "Follow-up and Return Visit System", it will continue to contact the owner and listen to the owner's instructions. situations and opinions.

(3) Specialized personnel to receive quality complaints

The Engineering Management Department has designated personnel responsible for receiving visitors from users, and promptly handles quality complaints raised by users in other ways. For the quality problems complained of, we will immediately send people to the site to investigate and put forward treatment suggestions. After the user approves, we will organize maintenance personnel to rush to the site with tools and equipment to implement maintenance and treatment. The maintenance quality must meet the standard standards. For serious problems, we will The company will formulate and issue "corrective and preventive measures" to prevent repeated problems in future operations. Service Commitment Part 2

To: __________

_______ The company adheres to the spirit of quality, efficiency and development, takes high-quality products and considerate services as its concepts, and is open and responsible We solemnly promise to your company as follows:

1. The ___ produced by our company has a one-year warranty, ____ has a three-year warranty that it will not fade, and ___ has a four-year warranty that it will not deform. (Except force majeure factors). After receiving a repair call, we will provide technical service response within half an hour, and arrive at the scene within one hour to solve the relevant technical problems.

2. Three guarantees are implemented for products in accordance with relevant national laws.

Our company has an after-sales service team for the ____ project. The team leader is trained by the project manager of the ____ company on site so that they can master the principles of light box maintenance and be able to solve common problems. ___ is responsible for resolutely Implement the service policy of "24 hours of uninterrupted service day and night, 365 days without holidays".

Provide timely solutions to problems encountered during the after-sales service period of the ___ project.

3. During the "warranty period", the ___ project after-sales service team is responsible for arranging the maintenance team to provide tracking services to the ___ produced and installed by our company, and promptly solve the problems that arise during the on-site visit. At that time If it cannot be solved, report it to the company, and the company will send personnel to the site within an hour to solve the problem. The company will visit the site twice a year.

4. After the warranty period, our company will continue to keep in touch with users, keep abreast of the after-sales information of our company’s engineering products, so as to take corrective and preventive measures in a timely manner, and send dedicated personnel to conduct regular inspections, so that users can use our products with confidence. company products.

5. After the warranty period expires, the maintenance agreement can be renewed, and only the product cost will be charged. Respond within half an hour after receiving the repair call and provide corresponding solutions. Within an hour, professionals with professional tools rushed to the scene to solve the fault.

6. A questionnaire will be given to customers during the after-sales service period. We hope that Party A will put forward opinions to help our company continue to grow.

1. Pre-sales service

1. Send specialists to introduce domestic and foreign crane industry implementation standards to users, introduce the product features and overview of our factory, and select high-quality products for users

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Inexpensive products and provide decision-making materials.

2. Technical solutions, sending specialized technical personnel and business personnel to conduct technical exchanges and business briefings. We can organize personnel from your company to come to the factory for inspection and guidance. Provide product performance, features, design drawings and various parameters in a timely manner before and after the entire bidding process, and actively cooperate with your company to select a satisfactory product manufacturer. Even if you do not choose our products due to various other factors, our factory is willing to provide technical consultation for your company on this project so that your company can purchase products with advanced technology, reasonable prices and reliable performance.

2. In-sales service

1. In the technical design, our factory optimizes the design and strives for excellence. We work closely with the design institute and your company to ensure the smooth development of the design work and Actively listen to the requirements of on-site operators and improve the design. If the design institute needs to make changes or the user has special needs, our factory will do its best to meet their requirements and try its best to coordinate the cooperative relationship with all parties.

2. Choose a domestic accessory manufacturer that not only meets the performance requirements, but also facilitates future maintenance and accessory supply.

3. During the manufacturing process, we fully cooperate in arranging drawing review, product supervision, inspection and acceptance and other stages of work, so that all work before product shipment can be carried out in an orderly manner

.

3. After-sales service

1. When the product is shipped to the user, our factory will send a dedicated person to work with relevant personnel of your company to unpack and take inventory.

2. During the installation and debugging of the equipment, our factory will send senior engineers with rich on-site work experience to the site to guide the installation and debugging for free to ensure the normal and smooth operation of the product.

3. Free training for crane drivers and crane maintenance personnel, and establish contact with maintenance personnel to provide long-term technical support in terms of maintenance and use. While your company is using the crane, we provide 24-hour maintenance to ensure user requirements.

4. Supply spare parts in a timely manner to ensure user satisfaction

(1) Reflect user needs in a timely manner;

(2) Provide high-quality and low-price products to ensure Deliver on time;

(3) Strictly control product quality;

(4) Properly package to prevent damage due to omissions. Service Commitment Letter Part 3

(1) Our company is based in "Changchun" to provide localized services to various operators and fully complete the engineering design work of the communication engineering construction and design project in 20xx.

Our company promises: to respond to problems that arise during the engineering design and implementation process on the day we receive the notice from the tenderer; to provide solutions to general problems within 24 hours; to major problems, We will cooperate with the tendering party in a timely manner to solve the problem as soon as possible; we will actively assist in solving the project quality problems caused by reasons other than our institute.

(2) Providing all-round services - our institute will form a powerful working group with the technical backbone of ***** Co., Ltd. as the main body in this engineering design work to provide various operators with Comprehensive technical support and technical services from plan determination, on-site survey, summary book preparation, project disclosure, etc.

(1) Our company promises: Prepare a summary book in the design document. The summary book is formed by region and project stage. The content includes a summary of the overall description of the project and the revised and approved budget summary of each individual project. . The cost of preparing the summary book is included in the survey and design fees for each item and is not charged separately.

(2) Our company promises: We will actively cooperate with the client in all stages of project inquiry, technical contract verification, external negotiations, domestic and foreign new technology inspections, etc. until it is completed and put into production.

(3) Our company promises: We will actively cooperate with the client’s technical work, agree with the client on efficient and feasible operating methods, provide suggestions on whether it is technically feasible, and at the same time In terms of sex, we recommend several methods that we think are reasonable.

(4) Our company promises: During the engineering design process, we will actively cooperate with the client, do a good job in coordination with other design units that cooperate with the client, and provide all necessary design coordination in a timely manner. technical information.

(5) Our company promises: During the project, if the client requests a design change, we will respond as quickly as possible and confirm it in writing.

(6) Our company promises to assist in resolving the project quality problems caused by various reasons such as management and construction during the project of the client as soon as possible.

(7) Our company promises: All design documents provided by our institute to the client are independently designed by our institute, and there will be no intellectual property disputes.

(8) Our company promises not to specify the manufacturers or suppliers of building materials and equipment in the design documents to avoid causing disputes.

(9) Our company promises to resolutely abide by confidentiality regulations and ensure not to spread or transfer to third parties any technical and economic information submitted by the bidding party.

(10) During the design process, our institute will assist the client in organizing and archiving project data, asset statistics, project completion accounts, etc.;

(11) Our institute will For key design projects, design tracking will continue after the design is disclosed.

(12) Based on resource census, our institute will form a complete and accurate basic network diagram for mobile companies;

(13) Our institute will proactively and closely contact equipment providers to Provide training to mobile-related personnel on issues such as equipment, technology and equipment maintenance used in the project;

(14) Our institute is responsible for familiarizing with and contacting personnel from various departments related to the project, coordinating and ensuring that all personnel Communication throughout the process was smooth and smooth.

***** Co., Ltd.

20xx/11/15 Service Commitment Part 4

1. Plan administrative behavior, change work style, and enhance service Awareness, overcome the phenomenon of "difficult to enter, ugly face, difficult to hear, difficult to do things", and create a good service environment for the general public and scientific and technological workers.

2. In the selection and recommendation of Youth Science and Technology Awards, Outstanding Academic Achievement Awards, Youth Science and Technology Innovation Competitions, Outstanding Science and Technology Private Industrialists, Women Science and Technology Leaders, Science and Technology "Good News", etc., we must adhere to fairness and Based on the principles of fairness and openness, the selection and recommendation procedures are strictly followed, and the industry operates in the sunshine.

3. Provide high-quality and efficient services for academic exchanges and scientific popularization of various societies, enterprises, science and technology associations, and scientific and technological workers. This article is downloaded from the data management. Timely introduce academic conferences and science popularization trends, and recommend excellent academic papers and outstanding academic results to superiors.

4. Protect the legitimate rights and interests of scientific and technological workers, promptly deal with any person or matter that infringes upon the rights and interests of scientific and technological workers, or report it to the relevant department, and respond within three days.

5. Give full play to the role of bridges and ties, conduct regular surveys on the status of scientific and technological workers, promptly reflect the opinions and suggestions of scientific and technological workers, build a good expert database, and objectively and fairly recommend outstanding scientific and technological experts and outstanding scientific and technological talents. , Build a good home for scientific and technological workers.

6. Earnestly carry out the weekly Science and Technology Week (the second week of May), the "June 29" Science Popularization Day, and the October Science Popularization Month, and organize no less than 10 science and technology to the countryside activities every year Three times, this article comes from data management download. For applications to establish science popularization demonstration associations and science popularization demonstration bases at or above the provincial level, we must adhere to the openness of government affairs and make public announcements first and then recommend reports based on inspections.

7. Strengthen the construction of the anti-cult system, build a county-wide anti-cult organization network, cooperate with the county office to prevent and deal with cult issues, and carry out popular science propaganda on advocating science and opposing cults. Service Commitment Letter Part 5

Dear Owner:

Hello! Welcome to stay at (No. 6 Xiyuan). In order to provide you with a comfortable, elegant and noble living environment, the Property Management Co., Ltd. strives to be your considerate customer with the expectations of every home, "sincere service, smile first" housekeeper. Our success is inseparable from your support! All employees make the following commitments to the owners:

Real estate services should be professionally ethical and professionally standardized: Guided by the business philosophy of owner-first, we should provide every service step by step, Provide humanized and high-quality services to owners; keep owner information complete and confidential; and promptly and accurately resolve reasonable requests put forward by owners. Establish the overall image of our company in property service management. According to the needs of enterprise development, we will continue to "recruit" from the society and hire professional talents with excellent management and technology. We seek development by following market changes, survive by ensuring service quality, and provide the most satisfactory services to our owners. The details are as follows:

1. Engineering Department Services

1. Equipment operation: According to the work needs of the community, ensure that the facilities and equipment are in good condition and operating normally.

2. Maintenance and management of service parts, service facilities and equipment

(1) Accept repair and maintenance reports from owners unconditionally 24 hours a day, and have a complete maintenance system.

(2) Regular patrols by professionals will ensure that all facilities are in normal condition and there are no safety hazards.

(3) Ensure the normal operation of water supply and power supply, eliminate preventable hidden dangers to the greatest extent possible, and prevent and reduce outages of these facilities.

2. Cleaning Department:

Responsible for the cleaning and cleaning of public areas in the community, regularly wiping all types of fire hydrants and railings and handrails in the area, and cleaning up the posters on the bulletin board They are responsible for garbage disposal and removal; the cleaning staff implements a regular cleaning and all-day cleaning work system to keep the public area free of waste and debris, and always provide the owners with a clean, bright, and comfortable living and leisure environment. .

3. Greening

1. The layout of the green space is reasonable, and the flowers, trees and buildings are properly arranged;

2. The green space has no change of use, damage, trampling, Occupation phenomenon;

3. Prune flowers, grass and trees in a timely manner, keep the green space tidy, and plant flowers according to the seasons so that the community always has a new look.

4. Vehicle parking:

1. The community implements an energy-saving system to charge, and implements monthly tickets and secondary tickets. The vehicles of community owners will be parked in each garage in an orderly manner. No random parking or parking of motor vehicles or non-motor vehicles;

2. Park vehicles belonging to outsiders in designated directions.

5. Security

1. Implement a 24-hour duty system.

2. Security personnel wear work clothes with obvious signs and have a standardized work system.

3. Strengthen public security prevention work, and focus on various parts of the community and security blind spots, etc., to conduct interrogations of suspicious persons, check their documents, and check their belongings when necessary to prevent the occurrence of security incidents.

4. Strengthen public security and preventive work, and assist the owners' committee to eliminate hidden dangers.

5. Security patrol officers must carefully record daily patrol status and handling opinions in the "Security Patrol Status Registration Book".

6. Fire protection

1. Have a sound fire management system and conduct regular inspections, inspections and maintenance of fire protection facilities.

2. Conduct fire-fighting training regularly to ensure that relevant personnel master basic fire-fighting skills.

3. According to the bionic fire accident, make a fire-fighting plan and assign responsibilities to the people.

4. Fire prevention management procedures: alarm - confirmation - fire extinguishing - report - evacuation - alert.

Commitment unit: Service Commitment Book 6

In order to better serve economic and social development and serve the people, to build industry and commerce under the rule of law, service industry and commerce, responsible industry and commerce, modern industry and commerce, and harmony With industry and commerce as the work goal, and striving to create an industry and commerce office that satisfies the people as the foundation, we now make the following commitments:

1. Earnestly implement the first-question responsibility system, and implement one-time inspections for applicants to handle matters related to industry and commerce administration. Sexuality notification system provides convenience for applicants. When receiving applicants, staff should be friendly, use civilized language, behave appropriately, and have a dignified appearance. They should patiently answer various questions related to industrial and commercial administration.

2. Handle access procedures for various market entities in accordance with the law and perform administrative licensing procedures. According to relevant regulations, when market entities are establishing, changing, deregistering and filing, they must make on-the-spot decisions if the requests are legal, the procedures are complete, the materials are complete, and they are able to make decisions on the spot. If the decision to approve registration cannot be made on the spot, the name pre-approval will be completed within 1 working day; the establishment registration will be completed within 10 working days; the change registration will be completed within 7 working days.

3. Earnestly implement various fee management systems and collect or reduce individual registration fees in accordance with the law.

4. Accept consumer complaints and reports in accordance with the law, conscientiously mediate consumer disputes, handle them within 5 days from the date of receipt of consumer complaints, and complete mediation within 60 days; investigate and deal with violations of the law that infringe on consumers' legitimate rights and interests in accordance with the law behavior, and actively carried out the "five-step" work of 12315 consumer complaints. Seriously accept reports and complaints about food safety in the circulation field, eliminate food safety hazards, and provide guarantee for the food safety of people in the jurisdiction. Earnestly ensure that any complaints must be accepted, any complaints must be investigated, and any investigations must result in results.

5. Perform industrial and commercial administrative functions in accordance with the law, maintain market economic order in the jurisdiction, protect legal operations, and punish illegal activities. Strictly crack down on illegal food operations in the circulation chain, crack down on the production and sale of counterfeit and shoddy goods, rectify false and illegal advertising, rectify trademark counterfeiting and infringement, standardize direct sales, crack down on pyramid schemes, detect contract fraud, and strive to create a market environment for fair competition.

6. Strict team building, conscientiously implement the "Professional Code of Ethics for Industrial and Commercial Administrative Personnel" and the "Eight Prohibitions for Industrial and Commercial Administrative Personnel of Henan Province", do not tolerate illegal activities, do not protect the shortcomings of violations, and Violations of discipline will not be accommodated. Law enforcement officers are strictly prohibited from indiscriminately imposing fines, randomly apportioning goods, and engaging in "eating, taking, getting stuck, and asking for goods." Strive to build a clean, pragmatic and efficient industrial and commercial administration agency.

7. Smooth communication and reporting channels, and publicize various complaint and reporting forms of Shizhai Industrial and Commercial Office. Business consultation, complaint reporting hotline: 7528908; 12315

7. Shizhai Industrial and Commercial Office solemnly promises the above matters to the society, and welcomes the general public to supervise and implement them. If there is a breach of promise, the relevant responsible persons will be held accountable in accordance with relevant regulations.

Yuanyang County Industrial and Commercial Bureau Shizhai Industrial and Commercial Office

Director: XXX Service Commitment Letter 7

Project Name:

Name of the testing unit:

System of Hengyang Housing and Urban-Rural Development Bureau

Quality testing responsibility of the project leader of the testing unit

Letter of Commitment

I promise to conscientiously perform the following duties during the quality inspection of this project and assume the responsibility for inspection.

1. Undertake testing tasks strictly in accordance with the qualification level and business scope, and do not transfer the testing business; do not allow other units or individuals to undertake testing business in the name of the unit; sign a written entrustment contract with the project entrusting unit; seriously Prepare a testing plan, specify the quality requirements and implementation standards in the plan, and submit it to the engineering quality supervision agency for registration. 2. Select inspectors with corresponding qualifications to conduct project quality inspections in accordance with relevant national laws and regulations and mandatory standards for engineering construction, and promptly notify the project construction and management of any discovered violations of laws and regulations, violations of mandatory standards for engineering construction, and unqualified inspections. The supervision unit shall report to the project quality supervision agency.

3. The inspection report issued must have complete signature procedures and truly reflect the quality of the project. False reports will never be issued, and inspection data shall be collected and archived in a timely manner.

4. Witness the test sampling, be responsible for the source of the sample, be responsible for the test results, and bear other legal liabilities arising therefrom.

Work hard to complete various work goals assigned by the company.

2. Party members take the lead in strengthening learning, improving their own quality, organizing various learning and training activities, and leading young employees and new employees in the department to grow together.

3. Party members take the lead in serving the masses, doing good deeds and practical things for the masses, and actively contributing to building a harmonious and caring team.

4. Party members take the lead in practicing the corporate spirit, organically combine the company's values ??and the party's fine traditions, and keep pace with the company's development requirements in terms of thoughts and actions.

5. In foreign enterprises, a long-term mechanism for innovation and excellence should be formed based on the characteristics of the enterprise, further stimulating the pioneering and exemplary role of party members of foreign enterprises who love their jobs and work hard, enhance the demonstration and influence of the party organizations of foreign enterprises, and create New highlights of party building work in foreign companies.

Pledger: xxx

Service Commitment Letter 9 on xx, xx, 20xx

To: West China Hope Group·Guangyuan Home Real Estate Co., Ltd. To ensure that the project meets the bidding unit's requirements for project quality, project return visits, warranty, etc. after completion of construction, to achieve the construction purpose of the project to the greatest extent and meet the requirements of the bidding unit, our company will make the following submissions to the bidding unit regarding project quality warranty Commitment:

1. The bid products all fall within the scope of the “Three Guarantees” stipulated by the state, and the product quality guarantee period is guaranteed to be no less than the “Three Guarantees” stipulations; the quality guarantee period is promised to be better than the national “Three Guarantees” If specified, the supplier's actual commitment shall be followed;

2. The bid products have professional after-sales service agencies, which will be clearly stated in the bidding documents, and the manufacturer's after-sales service commitment shall be attached;

< p> 3. After the completion of the project, we will be responsible for a one-year free warranty on the quality of the project, and fulfill our faithful commitment with high-quality service; truly achieve the service tenet of creating first-class quality with first-class construction;

4. We guarantee that after the project is completed and certified by relevant departments, we will provide on-site "centralized" training services to the bidder within 2 working days to ensure that users fully understand product performance and usage specifications before operation. ; Eliminate hidden dangers of accidents and improve work efficiency;

5. Telephone consultation: Provide technical assistance telephone numbers during the quality guarantee period to answer the problems encountered by the tenderer during use, and provide timely suggestions to the tenderer to solve the problems. ;

6. On-site response:

6.1. After we receive the repair notice, if we cannot solve the problem through telephone consultation, we promise to handle it within 24 hours to ensure that the product Normal work;

6.2. If the fault is not solved within 24 hours, the tenderer has the right to handle the fault by itself, and the costs incurred will be deducted from the quality warranty fund;

6.3. Occurrence For emergency repairs

In the event of an accident, we will ensure that we arrive at the accident scene as soon as possible after receiving the notice;

6.4 For quality issues involving safety, in accordance with the "Construction Project According to the provisions of the Quality Management Regulations, reports must be made immediately and preventive measures must be taken in a timely manner.

7. Service commitment outside the warranty period: After the quality guarantee period, we also provide free telephone consultation services and promise to provide on-site product maintenance services;

The above is our commitment to this The after-sales service commitment of the project. If we fail to meet Party A's requirements and our commitment standards, and cause huge losses to the bidding party in the after-sales service, we are willing to be punished by laws and regulations; we will bear the resulting responsibilities and compensate the bidder. All economic losses caused by this.

Commitment unit: Chengdu Bingfeng Decoration Engineering Co., Ltd. Service Commitment Book 10

In order to further strengthen the service awareness of logistics staff, standardize work behavior, and improve work efficiency, according to Aba Prefecture In accordance with the spirit of the specific opinions of the Health Bureau's "Logistics Management Work Assessment Indicator System for Bureau-affiliated Medical and Health Units", the Logistics Management Office implements service commitments.

1. Service Commitment of the Logistics Management Office

1. Act in accordance with the law and abide by rules and regulations.

Conscientiously implement national, provincial, municipal laws, regulations and relevant school regulations, strictly supervise, act impartially, and administer in accordance with the law to provide strong logistical support for school teaching, scientific research, and the lives of teachers and students.

2. Dedicated to one’s job and provide quality service.

Establish a professional spirit, list services, implement a first-responsibility system for calls, letters, and visits, a positive action and negative reporting system, and prevarication and shirk are strictly prohibited. When handling official business, answering phone calls, and receiving visitors, we must use civilized language in strict accordance with regulations, prohibit taboo words, be polite to others, answer questions patiently, explain policies carefully, and eliminate the phenomenon of difficult to enter, ugly faces, ugly words, and difficult things to do. Keep good work records and implement a daily "four questions" system (what things should be done that have not yet been done, what questions from departments have not been answered, what difficult things have not been resolved, what letters and visits need to be implemented). ). Ensure that everything is done immediately and repeated after it is completed, so as to improve the efficiency and responsibility of the logistics staff, promote standardized management with high-quality services, and integrate high-quality management into enthusiastic services.

3. Work openly and accept supervision.

Make public the work procedures and results, and accept the supervision of various departments of the school and teachers and students.

4. Be honest and self-disciplined and not seek personal gain.

Logistics personnel must serve the people, be pragmatic, honest, diligent, efficient, and law-abiding at work. Staff members must not abuse power for personal gain, and must not accept gifts and various securities in official activities. , it is strictly prohibited to "eat, take, get stuck, ask for, or drag" in official duties, and insist on honest service.

5. Seek truth from facts and conduct investigation and research.

Adhere to the principle of seeking truth from facts, carry out in-depth investigation and research, explore and study how logistics work can play its due active role in the reform and development of schools, and be familiar with and correctly grasp relevant policies, laws and regulations, and strive for practical results.

6. Limited time service to improve efficiency.

When the Logistics Management Office receives calls, letters, or visits from teachers and students, it must give a clear reply if it can be answered on the same day. If further implementation or coordination with relevant departments is required, it must be given within three working days. Reply: Whenever we receive an assignment, we will respond within seven working days starting from the next day. If it is necessary to seek instructions from superiors or coordinate with relevant departments to solve the problem, the report and transfer must be completed within three working days. If the matters cannot be completed on time due to other reasons, the reasons must be explained to the party (party); to teachers, students or departments When making an appointment to report problems and opinions, be sure to be punctual so that teachers and students do not have to make an extra trip; logistics staff go to the grassroots to work on-site and do not miss a single appointment. If they can be solved on-site, they will be solved immediately. If further implementation or coordination is needed, they should be done within three days. Replies will be given within three working days; a duty system will be implemented during holidays to deal with problems that arise in a timely manner.

2. Responsibility for breach of promise

If the promised matters are not handled in accordance with the prescribed requirements and time limits, and complaints are received from the assigning department or the assigning person and verified, the responsible person shall report to the assigning department Or apologize personally and conduct a public review within the undergraduate department. The student will lose the qualification for annual assessment. If the circumstances are serious and cause certain losses, the assessment result will be unqualified. Any violation of laws and disciplines will be punished in accordance with relevant laws and regulations and school rules and disciplines after verification.

The above-mentioned service commitments wholeheartedly accept the supervision of teachers, students and staff. If you find any violation of promises or have objections to service work, please complain to us by letter, phone, online, or in person. Complaints will be accepted in the logistics department. The department will give the complaining department or individual a reply or inform the handling results within 15 working days from the date of receipt of the complaint.

Service commitments of the canteen and school doctor’s office:

(1) Canteen

1. The service is proactive, enthusiastic, patient and thoughtful;

2. Provide delicious dishes, pasta and rice that meet nutritional and hygienic requirements; ensure that food poisoning does not occur;

　3. Provide a clean and comfortable dining environment;

4. Ensure normal supply during service hours, including hot rice, hot dishes, and hot soup;

5. The menus are consistent with the varieties, the prices are reasonable, the portions are accurate, and the prices are clearly marked;

6. Open a special window for free soup and condiments;

7. Set up a service complaint hotline and respond within 24 hours after receiving the complaint; Complaint hotline: 15983714649

(2) School Medical Office:

"Patient-centered", embodying wholehearted service The purpose of serving all teachers and students of the school. Insist on being on duty, have a friendly service attitude, and do not write prescriptions indiscriminately. Set up a suggestion box, verify and implement in a timely manner, and accept public supervision. The "Drug Administration Law" must be resolutely implemented. True and complete drug purchase records must be kept when purchasing drugs. It is prohibited to purchase drugs from units without legal business qualifications. It is strictly prohibited to purchase and use fake and inferior drugs. Establish a complete drug warehouse rules and regulations, strengthen the registration and acceptance of drugs in and out of the warehouse, conduct regular inspections of drugs in the warehouse, and deal with spoiled and expired drugs in a timely manner.

(3) Commitment to school greening and sanitation:

School sanitation is carried out on a divided basis and assigned responsibilities to each person. The teaching area, main roads, underground garages and squares are cleaned twice a day. The designated areas are cleaned and inspected on time, and there are no sanitary corners, no dust, no sewage, no debris, no cobwebs, walkways, stairs, halls, walls, glass, clean and tidy, and no debris; toilets, glass porcelain surfaces, and floors It is bright and clean, with no stagnant water or odor; the green belt is clean and free of garbage and debris.

(4) Service Commitment of Maintenance Workers

Regularly inspect the public lighting equipment system and replace damaged lamps in a timely manner. Protect public property during the maintenance process and ensure the site is clean after the maintenance is completed. When working, you should dress neatly, wear a work ID plate, and behave in a civilized and enthusiastic manner. Maintenance should be done on time, materials should be cleared when the work is completed, and follow-up visits should be made afterwards. Can emergency repairs arrive on site within ten minutes? During maintenance, repair old items and reuse them. The boiler room, boiling water room, transformers and distribution stations, and workshops are kept clean and tidy. All kinds of tools in the workplace are arranged in an orderly manner and are easy to access. After the maintenance task is completed, fill out the repair report form.