Taobao appeal method:

1. First of all, it is necessary to produce evidence to prove that as a seller, there is no sale of fake goods, so the most important part of successful appeal is that there is no sale of fake goods, which is the premise.

2. When the seller has been complained, the system will send a message to the shopkeeper Wangwang. If the message has been checked, it doesn't matter. You can check our punishment in the seller center-physical examination center. Moreover, this appeal is limited in effectiveness, and you can't appeal after it expires.

3. The next step is the important link of proof. Click on the message of punishment, and a "I want to complain" will appear. Before the complaint, you can check the reasons for the other party's complaint handling. Selling fake and shoddy products often comes with the punishment of infringement of intellectual property rights, so you should prescribe the right medicine and find the corresponding evidence.

4. when sorting out the evidence, choose the reasons for the complaint, such as the goods we sell have formal purchase vouchers-sales licenses-authorization letters and so on, and sort out the information in a compressed package, the size should not exceed 5M, otherwise it will not be submitted.

5. The next step is to wait for the complainant to continue to prove that the seller is selling fake goods, and the next step is to wait for Taobao's intervention and make a fair judgment. As long as the Taobao seller does not sell fake goods, then the previous penalty for the store will be deducted, and the goods off the shelf will be automatically restored.

Extended information:

Taobao violation category

1. Infringement of Taobao trademark or other rights and interests

Without explicit authorization, Taobao users use:

1.1 Taobao (or Alibaba) in their member name, Ali Want Want ID, store name, store introduction, trade name, product introduction and/or other information related to Taobao. The same below) or the name, trademark, logo, domain name, slogan, characteristic words, pictures, graphics, modeling, image, telephone number, address, etc. of its website (including its channels, categories, spaces and branches), products, services, activities, businesses and technologies, and/or its pinyin, homophonic and translation;

1.2 photos, images, names, flower names and/or pinyin, homophony, translation, etc. of the management personnel of Taobao;

1.3 other information that may mislead others into thinking that the user has a certain relationship with Taobao (except ordinary membership), including information similar to the above 1.1 and 1.2.

2. divulging other people's information

violating Taobao's regulations on network information, passing and publishing the displayed information on Taobao and other websites that allow users to log in with Taobao's username and password.

3. Publish illegal and illegal information

Use the information communication channel provided by Taobao to publish illegal and illegal information.

4. Unlawful release of commodities

There are cases where commodities violate the Rules for the Administration of Commodity Release, including but not limited to: release of prohibited commodities (including information about prohibited commodities in Taobao's public channels such as store names or store announcements), misplacing of categories, credit speculation of commodities, no pictures or inconsistent pictures, repeated distribution of goods (related to Taobao business, except those approved by Taobao), etc.

5. Fraud

The act of publishing fraudulent goods for the purpose of making illegal profits, and infringing on the rights and interests of other users by refusing to use Alipay, collecting money and not delivering goods.

6. Illegal registration

Users maliciously register Taobao accounts in large quantities through software or illegal channels, disrupting the order of Taobao or increasing the load on the website system platform.

7. Speculation about credit

For the purpose of increasing "members' accumulated credit" by one or both parties, both parties fabricate trading facts or conduct other behaviors that can affect others' "members' accumulated credit".

8. Don't buy the deal

After the buyer and seller make a deal on Taobao, the buyer refuses to pay for it without justifiable reasons; Or the buyer has abnormal bidding behavior, which has or may disturb the trading order of the website.

9. Don't sell after the transaction

After the buyer and the seller make a transaction on Taobao, the seller refuses to sell without justifiable reasons or the transaction status is "The seller has delivered the goods, waiting for the buyer's confirmation", but the actual goods have not been delivered, such as "out of stock" and "goods transfer", etc., which are not regarded as justifiable reasons.

1. Malicious evaluation

The evaluation made by the appraiser in his own or others' name violates public order and good customs, or Taobao thinks it is inappropriate; Or the appraiser insults, slanders or coerces the appraisee by exaggerating or fabricating facts for the purpose of harming the appraisee's interests (or seeking personal interests) (limited to "bad reviews" and "middle reviews").

11. Inconsistency in online description

refers to the inconsistency between the description of the goods received by the buyer and the description of the goods released by the seller after the buyer and the seller made a transaction on Taobao.

12. The seller refuses to use Alipay. After the buyer and seller make a deal, when the buyer asks to use Alipay to pay, the seller refuses to use Alipay.

13. Payment is not delivered

After the buyer and seller make a transaction with Alipay on Taobao, the transaction status is "successful", but they have not actually fulfilled the delivery obligation.

14. Embezzlement of accounts

15. Infringement of other people's intellectual property rights

includes all acts that violate relevant provisions in Taobao's Rules for the Administration of Prohibited and Restricted Trading Articles or laws and regulations such as Trademark Law, Copyright Law and Patent Law.

16. bribing

users to give property to Taobao staff for illegitimate interests (including but not limited to illegitimate interests in violation of national laws and regulations or relevant rules of Taobao).

17. Other behaviors that violate laws, morals or public order and good customs

Other behaviors that violate laws (including but not limited to administrative regulations, local regulations and national policies), morals and general public order and good customs.

Reference: Baidu Encyclopedia? Taobao violations