Legal analysis: 1, four types of goods are not applicable to unreasonable return: goods customized by consumers; Fresh perishable goods; Digital goods such as audio-visual products and computer software downloaded or unpacked by consumers online; Newspapers and periodicals delivered; 2. Three types of goods are not suitable for seven days without reason: 1. Goods that are easy to affect personal safety or life and health after unpacking, or goods that are easy to change the quality of goods after unpacking; Second, once it is activated or tried out, the value of the commodity is devalued; Three, the sale of goods close to the shelf life and defective products; 3. "Commodity in good condition" standard: the commodity can maintain its original quality and function, and the commodity itself, accessories and trademarks are complete, which is regarded as good; 4. Who will bear the return freight: the freight generated by the return shall be borne by the consumer according to law. Unless otherwise agreed between the operator and the consumer, such agreement shall prevail; If consumers participate in free shipping activities that meet certain conditions, but can't meet the requirements of free shipping activities after returning goods, online commodity sellers can deduct shipping costs when refunding.

Legal basis: Article 24 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. If the goods or services provided by the business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties, or require the business operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair.