Accepting complaints about violations of laws and regulations such as quality, measurement, standardization, special equipment, production license of important industrial products, certification and accreditation. Where laws and regulations provide otherwise for product quality supervision departments, such provisions shall prevail.

12365 is a comprehensive service platform integrating the functions of reporting and complaint handling, consulting service and information transmission, and it is an important part of the administrative law enforcement system of quality inspection system.

How to buy fake goods

Keep valid evidence. If you find that what you bought is fake, you must first collect evidence.

Keep complete transaction vouchers, including payment records and chat records with operators. , and take photos of the goods and their packaging, trademarks, instructions, etc. Bring a camera as evidence when complaining. Negotiate with the operator. After collecting the evidence, you can negotiate with the operator to make it clear that what they sent you is a fake. Require the operator to return the goods for a refund and bear the return freight.

According to the Consumer Protection Law, operators have to pay three times the price for fake goods. If the operator refuses the above requirements, he can complain to the website platform where the operator is located. When you complain, you need to submit evidence about selling fake goods, and the customer service staff of the website platform will make a ruling based on the evidence provided by both parties.

Complain to the Consumer Protection Association. If the website does not accept or the ruling does not meet your legitimate demands, you can complain to the Consumer Protection Association about the operators and websites. Complaints against operators selling fake goods; Complaining about the website is due to poor supervision and joint responsibility for selling fake goods.

You can complain to the Market Supervision Administration or call 123 15. You can also complain to the quality inspection department or call 12365. When consumers successfully defend their rights and finally reach a refund agreement, they can send the fakes back to the operators by express delivery. But remember to keep the courier documents to avoid the operator's default.