If you are unable to actually see the condition of the product, resulting in unsatisfactory purchase of the product, and the seller has a tough attitude, then the buyer can complain to them through legal channels. Here is how to make a complaint:

Taobao?v10.25.0

Method 1.

1. Use the browser to search Taobao, find the column with the official logo, and click to enter

2. After entering the webpage, find the login interface on the right and click Login

3. Enter your account and password in the pop-up window and click Login

4. Find My Taobao at the top , move the mouse here, select the purchased product in the pop-up window

5. Find the seller who needs to complain on the jump page, click Complain

6. Enter the complaint interface , fill in the reason for the complaint and other information in the corresponding input box. In order to improve the pass rate of the complaint, you can upload relevant pictures and select a reasonable complaint classification.

7. After completing the filling, click Submit

Method 2.

1. Click to log in as user

2. Also on the Taobao page Home page, find Contact Customer Service at the top, select Consumer Customer Service in the pop-up window

3. Enter the customer service interface

4. Enter the complaint in the customer service window and click Send

5. At this time, the customer service will reply to the previously purchased goods. Click to select the seller who needs to complain

6. After the selection is completed, the customer service will automatically reply with the reason for the complaint

7 , you will then receive detailed handling instructions from customer service. It is recommended to control your emotions rationally, reject emotional behavior, sit down and have a good talk and strive for a solution, and choose a reasonable path to protect your legitimate rights and interests if you cannot solve the problem