Article 1: In order to protect the legitimate rights and interests of consumers, these Measures are formulated in accordance with the "Consumer Rights and Interests Protection Law of the People's Republic of China" and relevant laws and regulations, and in combination with the actual conditions of the autonomous region. Article 2 The term “consumers” as mentioned in these Measures refers to units and individuals who purchase and use goods or receive services for daily consumption; the term “operators” refers to units and individuals that provide goods or services to consumers. Article 3 When consumers purchase, use goods or receive services within the autonomous region, their legitimate rights and interests are protected by national laws, regulations and these Measures.

Operators must comply with national laws, regulations and these Measures when providing goods or services to consumers. Article 4 The industrial and commercial administrative departments and other relevant administrative departments of the people's governments at all levels shall, in accordance with the provisions of laws and regulations and within the scope of their respective responsibilities, take measures to protect the legitimate rights and interests of consumers.

Consumers associations and other consumer organizations are social groups established in accordance with the law to conduct social supervision of goods and services and protect the legitimate rights and interests of consumers. Consumer associations must perform their duties in accordance with the relevant provisions of the "Consumer Rights and Interests Protection Law of the People's Republic of China".

People's governments at all levels should support consumer associations in carrying out work to protect consumers' legitimate rights and interests, and provide appropriate activity funding subsidies.

Autonomous regions, league cities, and banner counties (cities, districts) consumer associations carry out social supervision of goods and services in accordance with the law, and can conduct social supervision of goods and services in Sumu, towns, streets, markets, commercial outlets, enterprises, etc. Establish a complaint station and supervision station to facilitate consumer complaints. Article 5: The autonomous region encourages and supports all organizations and individuals to supervise behaviors that harm the legitimate rights and interests of consumers.

People's governments at all levels will commend and reward units and individuals that have contributed to protecting the legitimate rights and interests of consumers. Article 6 The mass media shall publicize the protection of the legitimate rights and interests of consumers free of charge and expose behaviors that harm the legitimate rights and interests of consumers. No unit or individual may interfere with or obstruct true reports on protecting the legitimate rights and interests of consumers. Article 7 Operators must be responsible for the quality and quantity of the goods they sell, and ensure that the goods they sell meet the quality and quantity standards indicated in product descriptions, physical samples, etc.

If the quality of the product does not meet the standard, but it still has use value and meets the safety and health requirements, the operator must mark "defective product", "foreign product", "defective product", The word "processed product".

Food, nutritional products, health products, cosmetics and commodities that may endanger human health and personal and property safety shall not be sold if they do not meet the quality status indicated by product descriptions, physical samples, etc. Article 8 Operators shall ensure that the goods or services they provide meet the requirements for protecting personal and property safety. For goods and services that may endanger personal or property safety, true explanations and clear warnings should be given to consumers, and the correct methods of using the goods or receiving services and measures to prevent harm should be explained and marked. In pastoral areas and where ethnic minorities live together, The district should also be explained in Mongolian. Article 9 For assembled or subpackaged products, in addition to complying with the provisions of Article 15 of the "Law of the People's Republic of China and Domestic Product Quality", the labeling of assembled or subpackaged products must also indicate the name and address of the assembly or subpackaged unit. Article 10 When operators provide optional services, they shall clearly indicate the service items and charging standards, and obtain the consent of consumers. If the consumer's consent is not obtained, the consumer may refuse to pay the fee. Article 11 When operators provide goods or services, they shall issue purchase vouchers or service receipts to consumers in accordance with relevant regulations or business practices. If consumers require operators to issue purchase vouchers or service receipts, operators shall not refuse. The purchase voucher or service receipt issued by the operator shall indicate the product name, specifications, model, quality, price, shopping or service time and place, and the name of the operator. Article 12: If a consumer's legitimate rights and interests are harmed due to purchasing or using goods or receiving services and requires an operator to compensate, the operator shall compensate and shall not refuse.

If a consumer requests a return due to quality problems with the product, if the price drops, the purchase price will be refunded at the original price; if the price rises, the purchase price will be refunded at the new price. Unless otherwise provided by laws and regulations or otherwise agreed upon by both parties. Article 13 If there is a dispute between consumers and operators over the quality of goods and the goods need to be appraised, the appraisal fees shall be paid in advance by the operators, and the responsible party shall bear the costs based on the appraisal results.

Article 14 Operators have the obligation to accept supervision and inspection. When relevant administrative agencies conduct inspections and investigations or consumer associations conduct investigations, they shall actively assist and shall not refuse. Article 15: Relevant administrative departments shall handle consumer complaints or provide written explanations within 15 days from the date of receipt of complaints. Article 16 Consumers who complain should provide proof of purchase of goods or receipt of services and relevant evidence. Article 17: Operators must operate with a license (certificate). Those who do not operate under license (certificate) shall be ordered to make corrections by the industrial and commercial administrative department; those who refuse to make corrections shall be punished by the industrial and commercial administrative department in accordance with the relevant provisions of the "Inner Mongolia Autonomous Region Commodity Market Management Regulations". Article 18 If an operator commits any of the following fraudulent acts in providing goods or services, in addition to assuming liability in accordance with relevant laws and regulations, if consumers demand additional compensation for losses, they must compensate. The amount of increased compensation shall be double the price of the goods purchased by the consumer or the cost of receiving services:

(1) Hiring others to conduct deceptive sales inducements;

(2) Making false on-site demonstrations and explanations;

(3) Publishing false advertisements to deceive and mislead consumers, thereby damaging their legitimate rights and interests;

(4) In the goods Adulterating, adulterating, passing off fake as genuine, old as new, inferior as good, or selling goods that are knowingly expired, spoiled or contaminated;

(5) Selling goods that have been explicitly eliminated and prohibited from sale by the state goods;

(6) Using measures such as short lengths and small scales to increase the price of goods in disguise;

(7) Using false "clearance prices", "fire sale prices", "Lowest price", "preferential price", etc. to deceive consumers into purchasing;

(8) Deliberately damaging the repaired goods or replacing spare parts that do not need to be replaced;

( 9) Selling goods or providing services through false product descriptions, product standards, physical samples, etc.;

(10) Selling "processed products", "defective products", "foreign products", etc. Products without marking them;

(11) Changing the production period and shelf life of food, nutritional products, health products, cosmetics and other time-limited commodities without authorization;

(12) ) Selling goods that counterfeit other people’s trademarks, forged origins, forged or falsely using other people’s factory names and addresses;

(13) Selling goods with forged or falsely using quality marks such as certification marks, famous and quality marks;< /p>

(14) Not engaging in business activities under the real name and mark, harming the legitimate rights and interests of consumers;

(15) Defrauding consumers of advance payments;

(17) Using false "prize sales", "principal repayment sales" and other methods Selling goods;

(18) Other fraudulent acts as stipulated by laws and regulations.