The Nature Hall in Tmall's flagship store is genuine, and it needs to go through strict examination to enter Tmall's flagship store. You need to submit qualification documents, such as power of attorney, production and business scope documents, before you can enter the store.

moreover, tmall mall has the service standard of genuine product guarantee. tmall merchants promise consumers to buy goods on tmall platform, and if they confirm that the goods are not "genuine" after receiving the goods, they need to increase compensation to consumers in addition to the transaction refund. Tmall's Nature Hall flagship store is brand direct sales.

Extended information:

If the merchant fails to fulfill the promise of genuine guarantee service, it can make a complaint. If consumers complain that the goods are not "genuine", they should provide valid vouchers to Tmall, including but not limited to the material appraisal report issued by the quality inspection agency with relevant testing qualifications and the counterfeit (including pirated) brand appraisal report issued by the brand.

if the merchant fails to perform the "genuine product guarantee" service and the goods meet the compensation conditions in the special category management regulations, consumers can choose to apply the "genuine product guarantee" service compensation or the compensation method in the special category management regulations.

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