Hello, the following is handmade by me (due to the length of the article, I hope the author can increase the reward as appropriate)

An operator at the same store indicated that she had got the message:

A cashier at the same store said she had been given this message:

We are given customer care training when we join the company and as an ongoing thing. We are told to smile all the time and that the customer is always right.

We started receiving customer service training when we entered the company, and we are still receiving training now. We are told (at work) to always smile and that the customer is always right.

A store manager at company C appreciated the difficulty which checkout operators might face on some occasions and how training might help:

A store manager at company C appreciated the difficulty which checkout operators might face on some occasions and how training might help:

A store manager at company C appreciated the difficulty which checkout operators might face on some occasions and how training might help: Difficulties you may face in certain situations and how training (for cashiers) can help:

. . . it's quite a difficult job . . . they are the ones that come into contact with the customers most . . . they have to deal with the niggles directed at the company.

...This is a pretty difficult job...They (cashiers) have the most contact with customers People... they need to deal directly with those company matters

Because they wear (company C) badges, the customers see them as the company's representatives . . . We tell them not to let out their emotion and to be as polite as possible and to tell themselves that the customers are not having a go at them but at the company and the system.

Because they are wearing (Company C’s) badges, customers will They see them as representatives of the company... We tell them (cashiers) to control their emotions, be as polite as possible, and tell them that customers are not looking out for them (cashiers). , but for the company and the system.

At company B training in customer care is effectively on-the-job and continuous:

Company B’s customer service training is effective on-the-job and in handling subsequent issues. .

We tell them to try and deal with minor complaints as pleasantly as possible but we emphasize that if they sense they will have a problem they should refer the customer to the deputy manager or myself (store manager) . . . We encourage them to stay when we are dealing with such customers so that they can learn.

We tell them to be as gracious as possible in handling minor complaints, but we also emphasize that if they feel If there is a problem, they should take the customer to an assistant manager or come directly to me (the store manager) as soon as possible... We encourage them (the cashiers) to stay by while we deal with the problem to learn this How to deal with the problem.

At the same company shelf fillers are trained to spot and help the "lost customer", who is a customer "unsure of what they want or where to find what they want".

At company C all staff are expected to carry a plastic card (credit card-size) which reminds them how to deal with customers — in ten points it states that one should smile, make eye contact, greet the customer, apologise for any delay, etc.

All employees at Company C are required to wear a plastic card (credit card size) to remind them how to treat customers - the ten-point requirements of the general manager describe such things as smiling, maintaining eye contact, and greeting customers. and apologies for any delays.

Company D provides a contrast with regard to customer care training. Here, customer service is the tenth item on the employee induction checklist, being preceded by a range of rules regarding attendance, etc.

< Company D provided a comparison of the importance of customer service training: Here, customer service is item 10 on the employee onboarding checklist, ahead of a series of employee attendance and other requirements. forward.

The time clock card is third on the list. Training is minimal. Nonetheless, employees are told in an induction video that "the customer makes pay day possible".

About attendance records Chongka's regulations come third. There are minimal provisions regarding training. Still, employees were told in an inauguration video that "only customers make payday possible."

In companies A, B and C the customer care message is put across frequently through a variety of media. For instance, at company A there are posters at all entrances onto the shopfloor which read "smile, you' re on (company A) stage".

In companies A, B, and C, information about customer service is conveyed through a variety of media so that employees can fully understand it. For example, at Company A, all entrances to the store floor were posted with posters that read, “Please always smile because you are now standing on the stage (of Company A).”

The same company runs an employee-of-the-month competition where staff nominate persons who have contributed most to helping customers or fellow employees.

The same company A also runs A monthly employee selection system to nominate employees who have contributed the most to customers or colleagues.

The winning member of staff has his or her name posted on the staff notice-board and may feature in the company magazine.

The name of the nominated employee will be listed on the staff notice-board and may feature in the company magazine. , and may appear in company magazines.

At the end of the year marks are totted up for an employee-of-the-year award. There are customer care committees in every store, whose job it is to generate ideas on how to improve customer service .

At the end of the year, the points for the year will be added up to determine the employee’s annual bonus.

Customer Service Committees are found in every store and their job is to come up with good ideas to improve customer service.