The "Interim Regulations on Express Delivery" stipulate that if the user's legitimate rights and interests are damaged due to the delay, loss, damage or shortage of internal parts of the express delivery, the user may request compensation from the company to which the trademark, font size or express waybill belongs, or You can ask for compensation from the company that actually provides express delivery services.

Enterprises engaged in express delivery business shall deliver the express mail to the agreed receiving address, the recipient or the recipient designated by the recipient, and notify the recipient or the recipient to accept it in person. The recipient or collection agent has the right to accept the goods in person. If the courier fails to deliver the goods at the agreed location, the buyer can compensate according to law.

Extended information:

In recent years, my country's express delivery industry has developed rapidly, with a huge market scale and capillaries throughout urban and rural areas. However, there is also the problem of lagging management standards. Not long ago, the Legislative Affairs Office of the State Council issued the "Interim Regulations on Express Delivery (Draft for Comments)". Violent sorting, unauthorized opening of packages, slow delivery of express delivery, express delivery under false names, loss of express delivery, and trafficking of personal information will face more effective measures. Governance. It stipulates:

1. If an express shipment is delayed, lost, damaged or has insufficient contents, for insured express shipments, the liability for compensation shall be determined in accordance with the insurance rules agreed between the enterprise operating the express delivery business and the sender; For insured express shipments, liability for compensation shall be determined in accordance with relevant provisions of civil laws.

2. If the express mail cannot be delivered, the express delivery business enterprise shall return it to the sender or handle it according to the sender's request; if it is an inbound and outbound express mail, the express delivery business enterprise shall handle customs and customs clearance in accordance with the law. Inspection and quarantine procedures.

Reference materials: China News Network - Full text of the "Interim Regulations on Express Delivery"

People's Daily Online - Packages with the same place names were misdirected. What other troubles have you encountered regarding express delivery?