It is unacceptable. The courier has the obligation to deliver the goods to the door. Do the users have this right? So is it legal to not deliver the goods to the door by express delivery? Let me explain in detail below.

Regulations stipulate that consignees have the right to "door-to-door delivery" services

According to the "Interim Regulations on Express Delivery" promulgated by the Central Government in 2018, "**15 Enterprises operating express delivery services" The express delivery shall be delivered to the agreed receiving address, the recipient or the recipient designated by the recipient, and the recipient or the recipient shall be informed that the recipient or the recipient has the right to accept the shipment in person. "Yes. It can be seen that if the recipient writes the agreed delivery address as his or her own home, the express company should deliver the goods to the door as agreed. Unless the person agrees not to deliver the goods to the door, the courier can deliver the goods to the collection point.

There are two situations when the courier fails to deliver the goods to your door. One is that no matter what the customer's request is, I just don't want to deliver it to your door; the other is that it is placed in the express cabinet or collection point and given to The customer makes a call or sends a text message. At present, for privacy reasons, many people do not specify the specific floor and location. Most of them write the location of the community. It is more acceptable for the courier to deliver the express to the collection point. However, if the customer requires door-to-door delivery, the courier will not deliver to the door. That is a violation, and you can call the company to make a complaint.

With the rise of express delivery collection points, door-to-door delivery has been significantly reduced

When express delivery first emerged, the courier boys would indeed deliver goods to the door, and even if they did not come to the door, they would wait for the user in person. Picking up the express, but the delay in the process is too long. Sometimes it takes several times when the consignee is not at home, so the courier guy uses nearby supermarkets to deliver it on his behalf. You only need to drop your express delivery off for collection. Just click and you can pick up the express delivery anytime and anywhere. This greatly saves time for both parties. As this method became popular, the public became accustomed to this method, and few people asked for door-to-door delivery. However, by default, the popularity of this model does not mean that the courier does not have to fulfill the obligation of door-to-door delivery. If the customer requests door-to-door delivery, the courier cannot refuse, otherwise it will be considered a violation.

Compensations may be claimed for delays, losses, damages, etc.

The Regulations also clarify that users’ legitimate rights and interests are damaged due to delays, losses, damage, or lack of internal parts. , users can ask for compensation from the company that owns the trademark, trade name or express waybill, or they can also ask for compensation from the company that actually provides express delivery services.

If the express delivery does not comply with the regulations in addition to not delivering to your door, you can also claim corresponding compensation if it is delayed, lost, or damaged.

In short, it is illegal for express delivery to fail to provide door-to-door delivery services in accordance with relevant agreements. You can protect your own interests through feedback and complaints to the express delivery company.