1. If the vivo host product itself has performance failure, it will be returned within 7 days. The national three guarantee law guarantees a replacement within 15 days. The vivo mobile phone after-sales policy is better than the national three guarantee policy, which guarantees a replacement within 30 days and a replacement within 1 year. Free repairs. Vivo’s official store supports 7-day no-reason returns and exchanges when purchasing phones, while offline (physical store) purchases do not support 7-day no-reason returns and exchanges.

2. 7-day no-reason return or exchange:

1. If the product has its own performance failure within 7 days of purchase and receipt, you can apply for return and exchange service with the after-sales test form, and the postage fee will be charged It will be borne by the vivo official store;

2. If you don’t like it for personal reasons, and the product must be free of liquid, no damage to the appearance, and all packaging accessories are included, even if it has been turned on and used, the return service is supported within 7 days. , you only need to pay the one-way shipping fee (except for laser engraving customized products);

3. The exchanged machine enjoys the industry return and exchange standards, that is: 7 days guarantee, and its own performance will appear within 30 days Fault replacement guaranteed.

Warm reminder: Laser-engraved customized products have no quality issues and do not support returns and exchanges