What to do if a Taobao store is complained about infringement

1. Call the complaining party to communicate

Although the complaining company has left a phone number, it is difficult to call. I generally won't accept it because I don't want to withdraw the complaint at all. Of course, it is not ruled out that some complainants will understand the situation and agree to withdraw it after patient communication.

2. Make a complaint

If the seller does not commit infringement, but is innocently complained, you can click on the complaint below the product and submit evidence and text explanation for the complaint. If the other party's If the complaint is not pressed step by step, the chance of the appeal being successful is still very high. If there is indeed an infringement and fake goods are being sold, it is useless to appeal.

3. Be sure to handle it calmly

If what you are selling is genuine but you have made a mistake in some small aspects, if you correct it in time and file an appeal, the appeal will still be successful. And it will not affect the normal operation of the store.

What should I do if a Taobao product is complained of infringement?

No points will be deducted if the product is deleted for the first time infringement.

If it is the second time, there will be two penalties.

One. The 25 products will be deleted.

Two. Two points will be deducted from your store. , saying it is an improper use of other people's power.

Solution: First of all, we should contact the official customer service as soon as possible to see how to solve this kind of problem, until we understand the reason, we will try to solve the matter.

When receiving complaints, we must not panic. First of all, we need to analyze the reason and content of the complaint, and analyze and treat the specific situation in detail. If you receive complaints from similar sellers, such as "infringement of copyright, intellectual property rights, copyrights," etc., you must confirm whether the complaint is true based on your own situation. If the complaint is true, the product should be removed from the shelves immediately to avoid being severely fined by Taobao. . If a seller in the same industry makes a malicious complaint, you should initiate a complaint at this time and denounce the seller's bad behavior. At the same time, you should contact Taobao customer service to explain the situation. After the customer service determines the fact of the malicious complaint, they will invalidate the complaint and the seller will also There will be no penalty.

If you receive a complaint from a buyer, such as if the buyer is dissatisfied with the quality of the product, service attitude, express delivery company, etc., you should contact the buyer in time to see if you can compensate the buyer, such as delivery Gifts, discounts, etc., in exchange for the buyer's understanding. After all, people are emotional animals. As long as you use your heart, the buyer will definitely be moved to withdraw the lawsuit. If after communication, the buyer still does not withdraw the complaint, he should appeal at this time and explain the situation to Taobao. The next step is to wait for Taobao's judgment and penalty results. Under normal circumstances, if the complaint is deemed valid by Taobao, the seller will be deducted points accordingly, and the impact on the seller will be relatively large.

Since the seller has complained, you should appeal, otherwise the system will punish you. Just refute the seller’s reasons based on the actual situation.

The typical trick of scammers is to take pictures but not pay. If you recharge him, he will disappear immediately because he has not paid, so without going through the refund process, it is basically impossible for you to recover the loss. The biggest feature of this kind of scammer is that he has zero credibility. He specializes in finding new stores to cheat, and he takes photos. If you refuse to pay, they will say that many shop owners have paid attention

Complaints about Taobao stores are a common problem for Taobao sellers. When such a problem occurs, sellers should seriously reflect on their behavior and also believe in one thing: " If you are upright, you are not afraid of slanted shadows." As long as you abide by the law and operate according to the law, you have nothing to fear from complaining.

What to do if a Taobao store is complained about intellectual property infringement

Most infringements are caused by the product name being registered by the trademark owner. If there is a complaint, the product name needs to be changed immediately. If there is no infringement, you can appeal to Taobao.

What to do if a Taobao store is accused of selling pirated products

1. Complaint process: Generally, after we receive a complaint about intellectual property infringement, friends, don’t be nervous. Let me tell you the whole story first. The appeal process is as shown in Figure 3 below: 2. Vouchers for appeal preparation: Friends know the appeal process, and then prepare the corresponding appeal voucher according to the following link. For reference paths of various types of appeal vouchers, click here 3. Appeal entrance and number of appeals : The appeal path is: Seller Center - Report Management - The appeal time for intellectual property complaints received is within 3 working days. There are a total of 2 appeal opportunities, one before and one after the penalty. The appeal needs to be completed within this time. , if the timeout expires, the appeal entrance will be closed. If you do not appeal before the punishment, it means that you only have one chance to appeal after the punishment. Please be careful, sellers and friends. 4. Complaint processing time After making an appeal in "Report Management" - "Intellectual Property Infringement Received" complaints, the complaining party (generally the rights holder) will first respond to the appeal within 3 working days, otherwise Taobao will The second general will not be involved in the review. If the complaining party chooses to withdraw the complaint within 3 working days or fails to apply for intervention within 3 working days, the system will default to the complaining party withdrawing the complaint and the product will be automatically restored. If the complaining party applies for Taobao's intervention, the waiter will review the complaint voucher as soon as possible within 3-5 working days. Whether it is valid or not, the review progress during the appeal period will not be pushed. The staff will review it as soon as possible. Please be patient and pay attention to the waiter's feedback. Note: If the complainant fails to respond within a timeout period for the second appeal, it will directly enter the Taobao review stage. 3. Punishment results If the seller’s friend really violates the rules and is punished, the punishment will be for general violations: that is, trademark infringement except counterfeiting, copyright infringement except piracy, and patent infringement, which are improper use of other people’s rights, and will be punished for each subsequent violation. 2 points will be deducted (general violation). At the same time, the same type of infringement complaint (including but not limited to: patent rights, copyrights, trademark rights) made by the same right holder against the same seller within three days will be regarded as one complaint. So you don’t have to worry about being deducted too many points just because of a single complaint from a right holder. In fact, it is not difficult to avoid these problems. As long as you describe the goods truthfully according to the brand information of the goods you sell, do not use famous brands or abuse other people's trademark keywords, describe them normally, and do not publish unfair competition information such as disparaging peers. Avoid the trouble of such infringement issues.

What should I do if my Taobao store is reported to be selling fake goods?

To be honest, there is more than one buyer like this on Taobao who is looking for trouble. We sellers must face them seriously. 1. You first explain to the customer to see what aspect the customer is dissatisfied with us. At the same time, we can also see what his intentions are. 2. Call Taobao and explain the reason. If all else fails, then we have no choice but to admit defeat, pay him some money, and ask him to withdraw the lawsuit. Don't force yourself to make sure our baby doesn't get demoted.

We have encountered this situation more than once. If we had to worry about them one by one, we would not be able to do business well. Good luck!