generally speaking, after receiving the notice of complaint, we should first know two questions-why and by whom.

Is the reason for the complaint that you used someone else's trademark casually or stole someone else's picture? This kind of unthinking behavior is the most complained situation, and the complainants are often companies that make money by complaining. They have a professional legal team and an inspection team, which are mainly responsible for helping some brand companies to defend their rights. Because they have signed an agreement, the number of reports is also stipulated. In order to complete the task, even small and transparent small and medium-sized sellers will often get shot.

What about the seller who complained about the infringement of Taobao's intellectual property rights

So now the problem is coming. How can we deal with the complaint effectively?

1. Call the complainant to communicate

Although the complaining company has left a phone number, it usually won't answer it if it calls, because it doesn't want to cancel the complaint at all. Of course, it is not excluded that some complainants understand your situation and agree to cancel after patient communication.

2. Make a complaint

If the seller doesn't have any infringement, but is complained innocently, he can click Complaint under the complaint product and submit his own evidence and written explanation for the complaint query. If the other party's complaint is not pressing, the chances of success in the complaint are still very high. Of course, if you do have infringement, plus selling fake goods, it is useless to complain, because you deserve it!