1. Pay first. If the merchant account has a deposit, orders involving consumer complaints will be paid first.

2. Confirmation of counterfeit goods. After it is believed that the merchant is selling counterfeit goods, the counterfeit goods will be dealt with according to relevant regulations.

3. After the counterfeit goods are processed, the goods will be permanently removed from the shelves; cash withdrawals from counterfeit goods stores will be restricted; merchant deposits and/or payment balances in merchant accounts will be deducted as a consumer compensation fund to compensate for false orders of consumers.

4. Pinduoduo platform’s criteria for determining counterfeit goods.

5. Pinduoduo platform’s definition of counterfeit goods: “Fake goods” refers to goods with registered counterfeit trademarks and stolen goods.

6. Definition of well-known brand party: The term "well-known brand party" as mentioned in this standard refers to the trademark registered holder, or the person authorized by the trademark registered holder who can determine the authenticity of the goods and the origin of the goods. Staff and organization.

7. If the customer presents a template that meets one or more of the following conditions, it is a template obtained from the merchant: merchant products obtained by the platform based on anonymous purchases; products independently presented by the merchant; customer/well-known brand parties For merchant products presented to the platform, the platform will feel that the products are sold by the merchant based on the calls returned to other customers who purchased the same product.

8. Definition of suspected fakes: In addition, products that meet the following standards will be classified as suspected fakes: some customers or well-known brands report that the products sold by the merchant are fakes, or the platform quality management department Sample boards are obtained through random sampling inspection; the platform is standardized based on the professional knowledge level of general customers. Compared with the brand-new model rooms and sample room product batch numbers currently on the sales market, the outer packaging boxes or contents are very different and do not belong to the official website declaration. Old batch number packages; or based on the authenticity identification methods announced by the official website of well-known product brands, etc.