1. Remove the infringing products at the first time, investigate whether there are similar products in the whole store with the attitude of correcting the mistakes, and indicate that all of them will be removed from the shelves, and strengthen the testing of product brands/patents/authenticity in the future. 100% will be put on the shelves only if there is no problem;

2. Contact the complainant given by Amazon in the email, admit the mistake, and show that it was an unintentional mistake, inform that the product has been removed from the shelf, and promise not to sell their brand products again, and send a notice email to Amazon; (See point 4)

3. There are valid certificates such as purchase invoices on the materials, which can be submitted as an auxiliary. Contact information of suppliers, pipe network, etc. They are all provided to prove that there are formal purchase channels, and a special team will be set up to check product information: appearance/brand/factory qualification, etc. , to ensure that no more mistakes.

And most importantly, when you receive an email, don't reply easily before it is confirmed. Find an experienced person to write this email, don't underestimate the reply of the email. Whether the appeal can be successful depends mainly on the content of your email reply! When it comes to infringement, big sellers say that replying to emails is the most critical. Too many replies, Amazon thinks that if you don't read it, you will miss the point and don't read it.