During the National Day holiday, various building materials stores are carrying out various discounts and promotions, ushering in a consumption peak. At the same time, the infringement of consumer rights and the resulting complaints are also on the rise. Yesterday, reporters took stock of three typical consumer disputes in the field of home building materials, hoping that consumers can learn from them.

Case 1: Exaggerated warranty promises for cabinets

A consumer in Qiaokou, Wuhan purchased a product from a well-known cabinet brand, and the merchant promised a 10-year warranty. But when there was a problem with the cabinet hardware and the consumer asked for a warranty, the store clerk refused on the grounds that the hardware was not covered by the warranty.

According to the Wuhan Industrial and Commercial Department, similar situations are also very common in the field of bathroom ceramics. Many merchants will advertise in stores such as "lifetime free maintenance of accessories, 5-year warranty for faucets, and lifetime maintenance of shower rooms." Advertising slogan. In fact, most of them are oral promises, not written into the contract, nor clearly marked on the consumer's shopping voucher.

Reporter’s comment: Consumers must be aware of evidence preservation and carefully ask the store clerk about the warranty scope. If the key parts and wearing parts of the product are not covered by the warranty, then the warranty promise will not be worthy of the name.

Case 2: The solid wood floor was stolen

In mid-September, Mr. Hongshan Wang planned to renovate his new house and walked into the Decoration City. With the enthusiastic recommendation of the store owner, he decided to buy a Solid wood flooring.

Since the decoration work was contracted to a decoration company, Mr. Wang did not personally inspect the floor when it was delivered to his home. The day before yesterday, he went to see the progress of the project and was surprised by the wooden floors on the ground. "This is not the floor I purchased originally."

Mr. Wang contacted the store owner, who insisted that this was the floor he purchased originally, and emphasized that the floor only had "color difference" and refused to return it. Or exchange.

Reporter comments: In the field of home building materials, it is common to steal and replace items. The toilet is one size smaller than the original order, the door material is worse than the original order, the furniture is smaller than the original size, etc. Consumers should try to purchase branded products in regular stores. They can also ask merchants for a small sample, make clear agreements on size and material in the contract, or take photos on site as evidence.

Case 3: There are many tricks in the later stage of group buying

“A lot of people participated in the group buying that day, and it was not easy to order a favorite brand of floor tiles and toilets at a price less than 50% off. It makes me very happy," said Xiao Wei, a consumer who lives in Optics Valley. But what Xiao Wei didn't expect was that a week later he was told that the product was out of stock due to the large group purchase quantity. If he wanted to pick up the goods as soon as possible, he had to pay an "expedited fee". After Xiaowei paid the expedited fee, he was asked to pay an installation fee that was much higher than the market price. On the day the goods were delivered to his home, Xiao Wei paid a large amount of unloading fees and upstairs fees. After everything settled, he discovered that although the price of the floor itself was cheap, he suffered a big loss due to the miscellaneous surcharges.

Reporter’s comment: Merchants charge or increase delivery fees and installation fees for group-purchased building materials products without authorization in order to make up for their losses in group purchases. Problems such as counterfeit goods flooding the group buying market, excessive additional fees, failure to provide invoices, and difficulty in after-sales maintenance have gradually surfaced, becoming a major problem in the building materials group buying market.