Contact customer service to apply for disclosure.

1. From the backend of the purchasing account where the order was placed, contact Pinduoduo’s official customer service and apply for information disclosure.

(For example:)

Hello, I am an employee of XXX brand. Our company has found that XXX stores on the Pinduoduo platform are using our trademarks fraudulently. Our company has purchased the products of the corresponding stores to collect evidence. We need the Pinduoduo platform to disclose the store information for our company to conduct online operations. File a lawsuit to protect your rights.

Corresponding stores and orders: XXX;

Information disclosure receiving email: XXX, contact number: XXX

2. Specific communication details and process

①Enter Pinduoduo Personal Center-Official Customer Service-Send "Online consultation manual" (normally send 2-5 times to open a manual customer service channel)

②Sending disclosure information (the above skills can be adjusted according to the brand's own conditions)

③Specific communication content, be sure to emphasize that information disclosure is for offline prosecution

④The waiter sends us a disclosure application letter, which needs to be filled in: (can be filled in and submitted directly online)

Personal name: XXX

ID number: XXX

Mobile phone number: XXX

Email address: XXX

⑤ line Click to consult on the order corresponding to the store that needs to be disclosed (if there is more than one store that needs to be disclosed, you can remind the waiter to register one store before sending to the next one to avoid omissions)

⑥The application is completed, pay attention to the email to receive it Message (3-5 days after the application is submitted, you will receive an email with business information from the platform)