If consumers participate in free shipping activities that meet certain conditions, but can't meet the requirements of free shipping activities after returning goods, online commodity sellers can deduct shipping costs when refunding.
Except for special goods, online shopping goods have no reason to return within 7 days from the date of arrival.
The goods returned by consumers shall be in good condition.
A commodity can maintain its original quality and function, and if the commodity itself, accessories and trademarks are complete, it is regarded as intact.
Consumers need to open the packaging of goods based on inspection, or make reasonable debugging to confirm the quality and function of goods, without affecting the integrity of goods.
If a commodity is used beyond the needs of testing and confirming the quality and function of the commodity, resulting in a substantial depreciation of the value of the commodity, it shall be deemed that the commodity is in poor condition. The specific criteria are as follows:
(a) food (including health food), cosmetics, medical devices, family planning supplies: the necessary one-time sealed packaging is damaged;
(2) Electronic appliances: repairing, altering, destroying or altering compulsory product certification marks, indicating labels, machine serial numbers, etc. without authorization. , with traces of appearance use that are difficult to restore, or traces of data use such as activation, authorization information, and unreasonable personal use data retention;
(3) Clothing, shoes, hats, bags, toys, home textiles and household items: the trademark logo is removed, the logo is cut, and the goods are polluted or damaged.
legal ground
Article 25 of the Law on the Protection of Consumers' Rights and Interests stipulates that if an operator sells goods through the Internet, television, telephone, mail order, etc., consumers have the right to return the goods within seven days from the date of receipt, without giving reasons, except for the following goods:
(1) ordered by consumers;
(2) Fresh and perishable;
(3) Digital commodities such as audio-visual products and computer software downloaded or unpacked by consumers online;
(4) newspaper delivery.
In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by consumers at the time of purchase are not returned without reason.
The goods returned by consumers shall be in good condition. The business operator shall refund the commodity price paid by the consumer within seven days from the date of receiving the return. The return freight is borne by the consumer; Unless otherwise agreed between the operator and the consumer, such agreement shall prevail.