With the continuous improvement of consumers' living standards and consumption awareness, home improvement after-sales service has once become the most concerned topic for consumers, because it directly affects consumers' normal home life. However, when consumers have problems in decoration, they can't find the original decoration company to provide high-quality after-sales service, which not only damages the rights and interests of the owners, but also affects the brand reputation of the home improvement industry. In order to better guide consumers and industries to understand the importance of after-sales service, this newspaper conducted a series of interviews and reports on after-sales service in the home improvement industry, which aroused strong repercussions in society. Consumers, home improvement industry, real estate and other related industries have participated in the exchange and discussion. During this period, the newspaper also conducted a series of interviews and publicity on Hong Kong Qijia Decoration after-sales service center, an excellent home improvement enterprise which has been well reflected by the industry and consumers in terms of after-sales service, so as to better guide consumers to enjoy high-quality after-sales service and ensure high-quality home life.

I. Establishment of Service Center

Commitment is the embodiment of confidence and determination.

In a market economy, where there is demand, there is supply. The after-sales service of the home improvement industry has been criticized, and the voice of consumers and industries for the after-sales service of the home improvement industry is growing.

There is a demand in society, and the majority of owners pay more and more attention to the after-sales service of decoration, and the voice is getting higher and higher; There are many defects in the after-sales service model of home improvement companies, which not only troubles the owners, but also affects the brand reputation of the whole home improvement industry.

In view of this, as early as August 2005, Hong Kong Qijia Decoration Company officially listed the standardization and improvement of after-sales service as the company's development focus, and took the lead in setting up the first professional and standardized after-sales service organization in the industry-Hong Kong Qijia After-sales Service Center, promising to provide efficient, professional and high-quality services for the majority of owners. Li Li, the head of the center, told the reporter, "Commitment means responsibility. The fulfillment of commitments and the commitment of responsibilities must rely on strong corporate competitiveness and brand strength. "

The insiders believe that under the circumstance that the after-sales service in the decoration industry has been criticized by people inside and outside the industry, Hong Kong Qijia Decoration Company dares to make a commitment to improve the after-sales service to consumers, which shows that the company has strong strength, great confidence and determination.

When interviewed by reporters, most owners agreed with Hong Kong Qijia Decoration Service Center. They think that Qijia in Hong Kong has led the trend of decoration industry. With the improvement of consumers' requirements for the quality of home improvement, high-quality after-sales service will become a new standard to win consumers.

Second, the service center service

I will solve your problem.

On the issue of after-sales service, Hong Kong Qijia After-sales Service Center, based on the successful after-sales service concept and operation mode of other industries, has determined the service concept of "being anxious for the owners and providing quality service for the owners at the first time", adhered to the principle of "customer interests first", constantly innovated and improved the after-sales service mode, improved the after-sales service level, and won the trust of consumers with efficient, professional, high-quality and fast service level.

Major with central characteristics:

"In terms of decoration, I recommend Qijia decoration in Hong Kong."

Professionalism is an important standard to measure after-sales service. Hong Kong Qijia after-sales service center has a group of professional and powerful service teams, which provide quality service and professional maintenance for owners according to standard technology. Their professionalism and dedication have been well received by consumers.

Last year, Mr. Wu, who lives in the Imperial Garden, was troubled by the leaking toilet, dripping sound and water in the corner. The guerrillas who started work can't be contacted, and it's no use asking people to repair them again and again. Later, he found Qijia in Hong Kong, and the thorny problem was solved within a week. He admired the professionalism of his staff from the bottom of his heart. He said, "Although I am not the boss of Qijia in Hong Kong, I very much agree with this enterprise. Any colleague or friend who wants to decorate the house will definitely recommend Hong Kong Jiayu. "

It is understood that guerrilla decoration is 20%-25% cheaper than regular decoration companies, so there is a big market. Mr. Wu, who was deeply hurt by the construction plan of hiring guerrillas, warned consumers that guerrillas were unreliable and there was no guarantee after sale. Decoration can't save money, but we still need to find a regular decoration company that can provide quality after-sales service.

Initiative of central characteristics:

Calling back is very "sweet"

After-sales service center in Qijia, Hong Kong implements the telephone return visit system. After the renovation is completed, the system arranges the list of owners, tracks the renovation quality, visits the owners regularly, answers all kinds of questions encountered by the owners, communicates with the owners in time and gets feedback from the owners. In today's increasingly mature market conditions, only an industry flagship enterprise like Hong Kong Qijia, which pays attention to service and sincerely escorts the owner's quality life, can go better and further.

National anxiety