1. The compensation in Pinduoduo will generally be refunded to the payment account. If the user does not receive the payment, they can check whether another WeChat account was used when purchasing the goods, or whether the payment function was used by others.

2. If you buy a product on Pinduoduo that you are not satisfied with, you want to find a merchant for mediation. Maybe the merchant will choose to give some compensation to make up for the loss. This so-called compensation is to provide some monetary compensation in order to prevent refunds or returns. The compensation will sometimes be refunded to the account, or it may be a store coupon. However, this compensation is not given by just any merchant. It must be that the merchant's product is indeed inconsistent with the actual product, or there are some defects in the product. Only the merchant will consider giving compensation. If a merchant sends fake goods, or the product does not match the description, Pinduoduo platform can freeze the merchant's customers and then refund the full amount.

Operating environment: mobile phone nave4e7.8.4 Pinduoduo 5.91.0

The specific rules are as follows:

1. Pinduoduo platform’s standards for defining fake goods: "Fake goods" refers to products that are counterfeit or inconsistent with objective facts.

2. Definition of well-known brand parties: The term "well-known brand parties" as mentioned in this standard refers to the trademark registered holder, or authorized by the trademark registered holder, who can make decisions on the authenticity and origin of the goods. Judgment of staff and organizations.

3. Samples provided by customers that meet the following criteria are samples obtained from merchants: products proactively provided by merchants obtained by the platform through anonymous purchases; samples provided to the platform by consumers/brands Merchant’s product, and the platform believes that the product is sold by the merchant based on phone calls from other customers who purchased the same product.

4. Definition of suspected fakes: Products with the following standards may be considered fakes: some consumers or related brands report that a product on sale is fake, or The platform quality monitoring department conducts random sampling inspections to obtain samples; based on the professional knowledge of most customers, it compares the samples with the circulation rate of sample products in the market. If the actual product is very different from the outer packaging box or content, it is not The old batch number declared by the official platform is included; or it is basically suspected to be fake according to the authenticity identification method published by the official website of the product brand and other public means.

5. Pinduoduo platform’s solution to counterfeit goods

For products that may be counterfeit, the platform will adopt one of the following methods on the day of discovery (T day): Multiple countermeasures: The second is to temporarily remove suspected fake products from the shelves; and notify the merchant of some proof that the goods sold are not fakes, including but not limited to legally effective contracts, orders, shipping orders, tax stamps, etc. Proof of purchase, or detailed authorization verification materials, etc.; Temporarily increase the merchant's guarantee limit, and its increase rate is ten times the total sales of the suspected fake goods; Limit the withdrawal of loan from the merchant's account.