1. The solution can be found by consulting the operator. Then you can also report to the Consumers Association and let it mediate;
2. Secondly, you can bring a lawsuit to some relevant administrative departments and submit it to the organization for arbitration according to some arbitration agreements reached with the operators;
Finally, you can bring a lawsuit to the local people's court.
Consumer complaints shall meet the following conditions:
1, with clear respondents;
2, there are specific complaints, facts and reasons;
3, belongs to the scope of responsibility of the administrative department for Industry and commerce.
To sum up, businesses in physical stores have telephone complaints. The telephone number is 123 15. In addition, consumers can also complain to physical store merchants through letters, faxes, text messages, emails and the complaint platform of 123 15 website.
Legal basis:
Article 39 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests
Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:
(a) negotiated settlement with the operator;
(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;
(three) to complain to the relevant administrative departments;
(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;
(5) bring a lawsuit to the people's court.
Article 55
If the goods or services provided by business operators are fraudulent, consumers may demand compensation of three times the price of the goods or accept the service fees from the merchants.