Sales of products on Taobao without the company's authorization do not constitute infringement of the types of intellectual property rights accepted by Taobao. The types of intellectual property rights accepted by Taobao include: trademark infringement complaints, patent infringement complaints, copyright and other infringements complaint.

Taobao stores sell the company’s products without the authorization of the company. Taobao will not accept the following three situations:

1. Unauthorized sales of trademarks or sales at low prices: complaints Party reports that Taobao sellers are distributing their products without authorization or reflect that Taobao sellers sell their products at lower prices than they should. According to the law, this is not an illegal infringement and Taobao has no right to deal with it.

2. Intellectual property rights are being accepted: If the complaining party's trademark is still being accepted and has not obtained exclusive rights to the trademark, the complaining party does not currently have the right to prohibit others from using the same or similar trademarks as yours. rights.

3. Fair use of trademarks: Taobao believes that if the product information published by a Taobao seller is the product of the right holder, the original logo of your product that appears on the picture of the product published by the seller and the seller’s Any calls to goods in text descriptions are not trademark infringements as defined by relevant laws and regulations.

If none of the above three items are included, you can file a complaint with Taobao’s intellectual property protection platform.

Extended information:

The scope of intellectual property acceptance accepted by Taobao:

Complaint processing status description:

1) If If the processing status is "Submitted", it means that the complaint form is currently waiting for processing by the platform;

2) If the processing status is "Complaint Review Passed - Seller Pending Appeal", it means that the complaint form has been reviewed and passed, and the platform has Notify the seller to appeal;

3) If the processing status is "Complaint review failed", it means that the complaint form has not passed the review. You can check the reasons for failure on the page.

4) If the processing status is "Seller has submitted appeal", you can click "View Complaint Details" to view the appeal materials submitted by the seller. At this stage, the complainant can choose to "withdraw the complaint" or "apply for waiter intervention".

If you do not agree with the complaint materials, you need to click "Apply for Waiter Intervention" to respond within 3 working days (if the complaint is not processed within the time limit, the system will cancel the complaint by default).

After applying for intervention, the waiter will review the complaint materials within 3-5 working days (the specific processing time will vary depending on the complexity and form of the complaint). You can then enter the "Complaint Management" page to view the appeal review results. .

5) After the seller’s appeal materials are reviewed and approved (that is, the appeal is successful), if you have any objections to the appeal materials, please feedback them to the review department for review through counter-appeal.

What infringement complaints does Taobao Service Center-Infringement Platform accept?

Taobao Service Center-How to check the review results of intellectual property complaints?