Complaint Portal

For copyright infringement, trademark infringement, patent infringement and other infringements, please complain to ?/login.htm

3. Intellectual Property Infringement Conditions for accepting complaints

Proof of rights:

a. The complaining party is the intellectual property owner himself, please provide the patent certificate, trademark registration certificate, copyright certificate, etc.

b . If the complaining party is not the intellectual property owner himself, please provide the patent certificate, trademark registration certificate, copyright certificate, and documents proving that the intellectual property owner authorizes the complaining party to make a complaint (must have signature/seal of the intellectual property owner)

Given that my country only implements a formal examination system for utility model and design patents, there is great uncertainty about whether their rights are stable. In order to protect the legitimate rights and interests of intellectual property rights holders and ensure the normal operating order of the platform, for utility model or design patents applied for since January 1, 2010, when initiating a complaint, a "Complaint" issued by the State Intellectual Property Office must be provided at the same time. Patent Rights Evaluation Report".

Intellectual property infringement complaints are not accepted

1. Unauthorized sales

The complaining party claimed that Taobao sellers were selling their products without authorization (reflecting the problem of Taobao sellers selling their products without authorization) The problem of online sellers selling their products at prices lower than theirs) is not an illegal or infringing act according to the law, and our company has no right to deal with it.

2. The trademark is being accepted

If the complaining party’s trademark is still being accepted and has not obtained the exclusive rights to the trademark, the complaining party does not currently have the right to prohibit others from using it. The right to use a trademark that is identical or similar to a trademark.

3. Fair use of trademarks

Our company believes that if the product information published by a Taobao seller is the product of the right holder, your product that appears on the picture of the product published by the seller will Neither the original logo nor the seller's call for the product in the text description constitutes trademark infringement as defined by relevant laws and regulations.

5. Acceptance time

Intellectual property infringement complaints will enter the processing process within 4 working days. For qualified complaints, Taobao will process them 3-10 days after the complaint enters the processing process. Processed within 1 working day. The specific processing time will vary depending on the complexity of the complaint and the form of the complaint. We accept but do not encourage other forms of effective notifications. Since it will consume more manpower and processes to process, we regret that we cannot guarantee that we can complete the processing within the promised time mentioned above.