You can report to the local industrial and commercial department, Food and Drug Administration or Product Quality Supervision Bureau.

The specific process for reporting food problems to the local Product Quality Supervision Bureau:

1. Fill in the appeal (complaint) form. The content of the appeal (complaint) must be factual. Write down the name, address, zip code, contact number of the complainant (complainant), the name, address, zip code, phone number, purchase date, product name, trademark, specifications, quantity, price, and existing quality problems of the unit being complained against (complaint). , supporting materials and appeal or complaint requirements.

2. Proof of purchase and corresponding written materials should be provided.

3. The handling department accepts product quality appeals or complaints made by appeal (complaint) persons through phone calls, visits, and letters.

4. The accepting department will make a decision on whether to accept the appeal or complaint after necessary review. If it does not meet the acceptance conditions or does not fall within the administrative functions of the department, it will make a decision not to accept it and Provide reasons to the complainant.

5. Investigate products and manufacturing companies, inspect problem sites, compare stated promises with product actualities, and check physical products with product execution standards.

6. Investigate quality complaints and manufacturers’ responses.

7. Based on the information obtained from the investigation, organize personnel to conduct analysis, and in accordance with laws, regulations and product standards, order responsible parties to make corrections if they fail to fulfill the "three guarantees" obligations; enter administrative enforcement for those suspected of being counterfeit and shoddy Processing; transfer products suspected of being illegal and belonging to other administrative departments for processing, and transfer serious cases to the judicial department for processing.

7. The investigation results do not contain the content mentioned in the above article, and the case will enter the mediation process according to regulations.

8. Based on the information obtained through the investigation, organize technical personnel to conduct a comprehensive analysis, and make technical responsibilities for the facts in accordance with laws, regulations and product standards.

8. If negotiation or mediation fails, the mediator shall inform the complainant or the complainant of his rights, and may apply for arbitration to an arbitration institution or directly file a lawsuit with the People's Court.

9. If you need to appeal or complain outside the statutory rest days and working hours, you need to use the automatic voice service of the 12365 phone specially set up by the quality supervision system to enter the information storage, and wait for the first time call reply.