1. The process for accepting complaints by the industrial and commercial departments is as follows:

1. Consumer complaints: consumers can submit complaints through letters, faxes, text messages, emails, the 12020 website or by going to the industrial and commercial departments. Complain to the industrial and commercial administration department, explaining the complaint matters and reasons;

2. The industrial and commercial department accepts the complaint: If the consumer complaint meets the requirements, the industrial and commercial administrative department staff will accept it within seven working days Complain and record relevant information;

3. The industrial and commercial administrative department conducts mediation: After accepting the consumer complaint, if the consumer party agrees to mediate within 60 days, the industrial and commercial administrative department will organize the mediation and notify The time, place, mediator and other matters of the parties’ mediation;

4. Completion of mediation: After the parties reach mediation, the industrial and commercial administration department shall prepare a mediation letter, which shall be signed or sealed by the parties and the mediator. At the same time, the seal of the industrial and commercial administration department will be affixed. Each party will hold one copy, and the industrial and commercial administrative department will keep one copy for filing.

2. The scope of reports accepted by the industrial and commercial administration authorities is:

1. Monopoly, unfair competition, smuggling, pyramid schemes and disguised pyramid schemes and other economic violations;

2. Illegal activities such as counterfeiting, contract fraud, trademark infringement;

3. Infringement of consumers’ legitimate rights and interests;

4. Illegal advertising activities;

5. Violations of enterprise registration management regulations, etc.

3. How to write a complaint

1. The consumer’s name, address, phone number and other contact information (usually an ID card is required);

2. The name and address of the respondent; the requirements, reasons and relevant facts of the complaint (usually formed into a complaint letter);

3. Evidence of the complaint needs to be produced (usually relevant invoices, Vouchers, documents, photos, etc.).

Consumers can file complaints themselves or entrust others to file them on their behalf. If consumers entrust an agent to make a complaint, they should submit it to the industrial and commercial administration department

4. Are there rewards for reporting?

The content of the report will be rewarded in accordance with relevant laws and regulations. If the laws and regulations involved in the content of the report do not involve rewards, there will be no reward, such as violation of trademark laws. According to the relevant provisions of the Trademark Law, there is no reward content, so there is no reward for reporting this kind of behavior. The reward situation also involves the authenticity of the situation, the accuracy of the report, and the related extent of the handling. Please explain to the department responsible for accepting complaints and reports in advance. There should be a more detailed reply!

Legal basis:

Article 1 of the "Measures for Industrial and Commercial Administrative Departments to Handle Consumer Complaints", in order to standardize the procedures for industrial and commercial administrative departments to handle consumer complaints, handle consumers and business operations in a timely manner These measures are formulated in accordance with the Consumer Rights Protection Law and other laws and regulations to protect the legitimate rights and interests of consumers in disputes over consumer rights and interests that occur between consumers.

The complaint materials, the original power of attorney and the identity certificate of the trustee as stipulated in Article 12 of the "Measures for Industrial and Commercial Administration Departments in Handling Consumer Complaints". The power of attorney shall specify the entrustment matters, authority and time limit, and shall be signed by the consumer himself.

"Measures for Industrial and Commercial Administrative Departments to Handle Consumer Complaints" Article 6: Consumer complaints shall be under the jurisdiction of the county (city) or district industrial and commercial administrative departments where the operator is located or where the business activities occur. If consumers have disputes over consumer rights due to online transactions, they may complain to the industrial and commercial administration department where the operator is located, or to the industrial and commercial administrative department where the third-party trading platform is located.