The dialing situation is as follows:
1. When the rights and interests are infringed and the respondent is under the jurisdiction of the administrative department for industry and commerce;
2. When the legitimate rights and interests are violated in the process of consumption;
3. Please call 123 15 to report complaints if you find fake and shoddy goods and "black dens" for manufacturing and selling fake and shoddy goods, which will help mediate disputes; If economic violations are found, they will be investigated and dealt with according to law.
After dialing 123 15, if you need to make a complaint or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent.
Extended data:
1March, 999 15 In order to effectively solve the problem of consumers' "difficulty in complaining" and accept consumers' demands in a timely, convenient and fast manner, the State Administration for Industry and Commerce, with the strong support of the former Ministry of Information Industry, opened a nationwide unified consumer complaint reporting telephone number 123 15.
Relying on the telephone number 123 15, the administrative departments for industry and commerce at all levels in China have set up a consumer complaint reporting service network with modern information technology as the main means, integrating acceptance, investigation and supervision, covering urban and rural areas throughout the country.
20 19 February 28th, official website, People's Republic of China (PRC), the State Administration of Market Supervision issued the Opinions of the General Administration of Market Supervision on Integrating the Construction of 123 15 Administrative Law Enforcement System to Better Serve Market Supervision and Law Enforcement.
Before the end of 2020, the original complaint hotlines for industry and commerce, quality inspection, food and drug, price and intellectual property were 123 15, 12365,123/kloc-0, 12358, 60.
References:
Baidu Encyclopedia-123 15 hotline