General shopping malls support reasonable returns. That is, the buyer bought clothes and went home to try them on, and found that they didn't fit or had quality problems. Under the condition of not exceeding a certain period, the buyer can take the shopping receipt and clothes (clothes can't be washed or have been deformed too much) to the mall to ask for a return. In this case, the seller will give a return or exchange.
If you encounter an unreasonable seller, you will not be refunded or exchanged. It is recommended that the buyer take up legal weapons and call 12345 through legal channels to protect their rights and interests. Sometimes sellers will naturally return or exchange goods for you to protect their reputation.
According to Article 40 of the Law on the Protection of Consumers' Rights and Interests, business operators who deliberately delay or unreasonably refuse to repair, redo, replace, return or replenish the quantity of goods put forward by consumers shall bear civil liability. Deliberate delay or unreasonable refusal here refers to the behavior that the operator fails to perform in time or refuses to perform without sufficient reason knowing that he has the obligation to return goods, which makes it difficult for consumers to realize their legitimate rights and interests. Business operators deliberately delay or unreasonably refuse consumers' legitimate return requests, which is an act that infringes on consumers' legitimate rights and interests. Consumers can apply to arbitration organs for arbitration by asking consumers' associations for mediation. To bring a lawsuit to the people's court and other means to resolve disputes, the operator is required to bear civil liability.
At the same time, consumers can also resolve disputes in accordance with administrative procedures. Article 50 of the Law on the Protection of Consumers' Rights and Interests stipulates that the administrative department for industry and commerce shall punish business operators who deliberately delay or unreasonably refuse to repair, redo, replace, return goods, make up the quantity of goods, refund the payment for goods and services or compensate for losses. This provision reflects the protection of consumers' legitimate rights and interests by administrative organs. Accordingly, consumers can directly appeal to the administrative department for industry and commerce and request administrative punishment for the operators when they request to return the goods and the suppliers ignore them.