315 Consumer Rights Day Activity Plan 1:
To commemorate the 20XX "3·15" International Consumer Rights Day, fully demonstrate the role of industrial and commercial administration departments and consumer associations in protecting The results achieved in the work on consumers' legitimate rights and interests have enhanced the publicity of consumer rights protection and raised the whole society's awareness of the importance of consumer rights protection. Enhance the social influence and credibility of industrial and commercial administrative agencies and consumer associations to focus on safeguarding rights, protecting people's livelihood, and promoting harmony. Give full play to the bridge and link role of consumer associations, build a positive interaction platform for enterprises and consumers, create a good consumption environment, further surpass ourselves, accelerate the implementation of new strategies, and promote the good development and rapid development of Harbin. In accordance with the deployment requirements of the State Administration for Industry and Commerce, the China Consumers Association, the Provincial Administration for Industry and Commerce, and the Provincial Consumers Association on commemorating the "3·15" International Consumer Rights Day, the Municipal Administration for Industry and Commerce and the Municipal Consumers Association decided to hold the event in March 20XX From the 1st to the 31st, we will organize monthly activities to commemorate the "March 15" International Consumer Rights Day, and this implementation plan is specially formulated.
1. Guiding ideology
In order to thoroughly implement the spirit of the Fifth Plenary Session of the 17th CPC Central Committee and the Central Economic Work Conference, we must conscientiously implement the municipal party committee and government’s "Leap to the North, Expand to the South, and The development strategy of "Revitalizing and Strengthening the County" takes being the master, taking responsibility, seeking development, and benefiting the people's livelihood as the starting point and goal of the work, fully promoting the scientific development of the economy and society and promoting social harmony, and solidly promoting the development of consumer rights protection under the new situation. Emphasizing that improving people's livelihood is the fundamental purpose of economic and social development. Promoting the China Consumers Association's 20XX theme of "Consumption and People's Livelihood" is an important task in implementing the Scientific Outlook on Development. Adhere to people-oriented, consciously regard the protection of various rights and interests of consumers, a major livelihood issue in the field of consumption, as the purpose and destination of consumer rights protection work, strive to solve outstanding problems that infringe upon the legitimate rights and interests of consumers, and continuously realize, maintain and develop the majority of consumers' rights and interests. The fundamental interests of consumers allow consumers to consume with confidence and live a happy and dignified life. The city's industrial and commercial system and consumer associations at all levels carry out various effective publicity and consultation activities, adopting the guidance of administrative agencies, joint efforts with industry organizations, publicity by the news media, and the participation of a wide range of operators and consumers to actively promote the powerful force of rights protection in the linkage of the whole society. , promote the formation of a multi-level and all-round consumer rights protection system, create a strong social momentum and atmosphere for consumer rights protection, and make new and greater contributions to the good, rapid and great development of Harbin.
2. Organizational Leadership
The Municipal Bureau established a leading group to commemorate the "3·15" International Consumer Rights Day Activity Month:
The office of the leading group is located in the consumer Comrade Chi Daochun concurrently serves as the office director, and Wang Xukun and Song Yuzhang serve as deputy directors.
III. Event Time
March 1 to 31, 20XX
IV. Event Arrangement
Commemorating "3·15 "The International Consumer Rights Day activity month mainly arranges the following contents:
(1) Hold a 3.15 press conference.
Organized a 3.15 press conference in early March. Announcement of the 2010 consumer complaint analysis report and the top ten typical cases of complaints and rights protection in 2010.
(2) Conduct a themed forum on consumption and the Year of People’s Livelihood on the consumer rights protection website.
Popularize legal publicity on consumer rights protection and annual theme publicity to the society, guide consumers to enhance their self-protection capabilities, improve consumers’ legal knowledge on consumer rights protection, promote safe and healthy consumption, and create a society with good consumer rights protection in our city Atmosphere.
(3) Convene a working meeting to commemorate the "3·15" International Consumer Rights Day and the commodity quality supervision of circulation service enterprises. On March 10, the Municipal Administration for Industry and Commerce held a meeting to commemorate the "3·15" International Consumer Rights Day and the Commodity Quality Supervision of Circulation Service Enterprises, reporting on the 2010 commodity quality monitoring situation in the circulation field, and the energy-saving lamps and lanterns in the circulation field in the first quarter of 20XX. Monitor the quality of Shuizui products and sign a "Commodity Quality and Safety Commitment Letter" with the person in charge of the circulation service company on site.
(4) Convene annual theme industry symposium.
On March 7, the insurance industry association and key enterprises were organized to hold an annual theme symposium, advocating that the insurance industry establish an alliance of honest and trustworthy enterprises, and announced that they should fulfill social and legal obligations in accordance with the law, assume social responsibilities, and respect and protect the legitimate rights and interests of consumers. At the same time, commitment plaques will be issued to committed units, and the list of committed units and commitment matters will be publicized.
(5) Carry out the activities of “sending consumer rights protection knowledge + new consumption concepts + annual theme” into shopping malls, towns, communities and schools. First, "consumption and people's livelihood" enter the shopping mall. Since March 1st, the consumer protection departments of each district bureau, county (city) bureau and consumer associations have organized personnel to go to shopping malls, supermarkets and catering industries within their jurisdiction to supervise the implementation of the "Consumption Reconciliation Mechanism Agreement" signed by enterprises and conduct food inspections. Industry inspections. The second is "consumption and people's livelihood" entering rural areas. Focusing on the Consumer Protection Department and the Municipal Consumers Association, the "Five to the Rural Areas" campaign of "delivering legal knowledge, scientific and technological knowledge, medical services, famous and high-quality products, and literary and artistic programs" to rural consumers was carried out. On March 20, the Municipal Bureau of Industry and Commerce and the Municipal Consumers Association will carry out the "Five Rural Areas" activities in Shuangcheng to strengthen attention and investment in the service field, promote the comprehensive development of rural areas, promote the continuous increase of farmers' income, purify the rural consumer market, and effectively ensure The legitimate rights and interests of rural consumers and the release of urban and rural consumption potential. The third is to bring "consumption and people's livelihood" into communities and schools. Each branch and county (city) bureau must select 3-5 communities and schools to set up "Consumption and People's Livelihood" 3.15 activity promotion stations, post posters with the theme of the year, and conduct on-site consultations around people's livelihood issues that consumers have strongly reported. Distribute promotional materials, strengthen social supervision in relevant fields, promote industry self-discipline, maintain market order, boost consumer confidence, increase consumer demand, and better meet the needs of ensuring and improving people's livelihood in the consumer field.
(6) Organize large-scale publicity and consultation activities. On March 15th (Tuesday), firstly, the Municipal Industry and Commerce Bureau and the Municipal Consumers Association released an analysis of the hot spots of consumer complaints in 2010 to the whole society; secondly, the Municipal Industry and Commerce Bureau and the Municipal Consumers Association set up a main venue on Central Street to carry out the 20XX March 15 Provincial and municipal leaders and heads of relevant departments are invited to participate in the Consumer Rights Protection Day commemoration event. Leaders and staff of relevant departments such as the Industry and Commerce, Consumers Association, Quality Supervision, Price, Health, and Drug Supervision will provide on-site publicity and consultation services.
The main venue on Central Street has 8 areas: 1. Consultation and complaint service area. The leaders and staff of the Municipal Industry and Commerce Bureau, Municipal Consumers Association, Quality and Technical Supervision Bureau, Price Bureau, Health Bureau and other departments and relevant experts will accept and answer consumer complaints and questions and requests on site, and issue annual theme and relevant information to consumers. Laws, regulations, and consumer knowledge promotional materials. 2. Legal consultation area. Please ask the lawyers of the Municipal Consumers Association Lawyers Group to set up a legal consultation desk to provide voluntary consultation and legal assistance to consumers. 3. Food on-site inspection area. Using rapid testing equipment such as food testing trucks and rapid testing boxes, we provide consumers with on-site rapid testing services for food in the circulation field, and promote food safety knowledge to consumers to provide effective services for consumers to "eat without worries." 4. Consumer rights protection publicity area. The Municipal Bureau’s Consumer Protection Division, Market Division, Fair Trade Division, Trademark Division, and Advertising Division combine their own functions to promote knowledge of relevant laws and regulations on-site. 5. Business consulting service area. The Enterprise Office, Enterprise Management Office, and Foreign Investment Office are responsible for providing legal and regulatory consulting services to citizens regarding enterprise establishment and registration. 6. Exhibition area for consumer rights protection achievements. The Daoli Branch, the Power Branch, all directly affiliated branches, the Consumer Protection Division of the Municipal Bureau, the Consumers Association, the Market Division, the Fair Trade Division, the Trademark Division, and the Advertising Division will produce publicity boards and display the work results on-site. 7. Set up a 12315 complaint station in shopping malls and service industries to handle on-site consultation services. Give full play to the role of the enterprise's 12315 complaint station, solve consumption problems for consumers on-site, provide consulting services, and publicize the achievements of enterprises in product quality management and safeguarding consumer rights and interests. 8. "Hold a "famous" enterprise (commodity) display area. Enterprises that have won the title of "Consumer Satisfactory Product" will set up a green food display area, a home appliance display area, an energy-saving and environmentally friendly building materials display area by industry, and participate in promotional activities on site , promote enterprises and well-known brands, enable operators to further follow good business ethics, fulfill necessary social responsibilities, pay more attention to quality, service and reputation, provide more and better products and services that meet the requirements of policies to improve and protect people's livelihood, and meet The needs of consumers.
On that day, each branch and county (city) bureau will also set up branch venues within its jurisdiction to organize various forms of commemorative activities.
(7) Strengthen supervision and law enforcement and successfully complete the hotline assignment task of CCTV 12315 Party. In accordance with the work arrangements of the State Administration and Provincial Bureaus, give full play to the role of the 12315 information network platform, strengthen the duty work of the Municipal Bureau 12315 Command Center and the 12315 Complaint and Reporting Center of each unit during the CCTV "3·15" party live broadcast, and conscientiously do a good job Consumer consultation, complaints, reports and suggestions work, actively accept, investigate and deal with cases transferred by superior departments and consumer complaints and appeals, and ensure fast consultation and response, fast acceptance of appeals, fast investigation and handling, and fast information feedback to ensure consumer complaints , Complaint cases are settled and everything is answered, solving problems for consumers, and protecting the legitimate rights and interests of consumers in accordance with the law.
(8) Carry out all-round publicity activities.
1. Release a public service announcement to commemorate "3·15". Starting from March 1st, we will make full use of mass media to promote the March 15th International Consumer Rights Day to the general public, widely publicize the purpose and significance of the "Consumption and People's Livelihood" theme event, and vigorously spread the message of "serving people's livelihood and promoting consumption, stimulating consumption and promoting consumption". The scientific consumption concept of "development" has created a strong atmosphere of public opinion propaganda. Improve the awareness of industry, commerce and consumer associations among consumers.
2. Use the Internet for publicity. In March, a "3·15" special column was opened on the Harbin consumer rights protection website to release news about the "3·15" commemorative activities. On the afternoon of March 15th, the Municipal Bureau 12315 Command Center and the Municipal Consumers Association organized online consultation, complaint, and appeal acceptance activities.
3. Make full use of news media such as radio, television, radio, newspapers and periodicals for publicity. Cooperate with various news organizations to jointly organize a special program on consumer rights protection on March 15, inviting lawyers, experts, rights protection supervisors, reporters and other guests to discuss hot rights protection topics together. It triggered people from all walks of life to think about hot and difficult issues in rights protection. Promote consumer rights protection work and enhance the credibility of the Consumers Association organization in the minds of consumers. The "3.15" brand will be more deeply rooted in the hearts of the people, and the 3.15 activities will be more characteristic of the times.
5. Activities Requirements
The monthly work to commemorate the "3.15" International Consumer Rights Day is to thoroughly implement the spirit of the Fifth Plenary Session of the 17th CPC Central Committee and the Central Economic Work Conference , and the municipal party committee and municipal government have made every effort to promote scientific economic and social development and promote social harmony, and solidly promote the development of consumer rights protection under the new situation, which has important practical significance. It is to further surpass oneself and work hard to promote the implementation of the new strategy. It is to closely focus on the annual theme of municipal government project acceleration and political style construction, actively carry out consumer education and consumer rights protection, and strive to improve regulatory law enforcement capabilities and the level of rights protection work. important measures. Therefore, to carry out this activity, we must adhere to the requirements of new content, practical work, and good results, strive to be both vigorous and down-to-earth, and work hard to be innovative and pragmatic, and to unify form and content.
(1) Pay high attention and strengthen leadership. The protection of consumer rights and interests is a key task of government departments at all levels, and the annual "March 15" commemoration event is a favorable opportunity to close relations between the government and the masses. All levels of industrial and commercial authorities and consumer association organizations should further improve their understanding of the "3·15" event, regard this event as the best opportunity to showcase the style and appearance of the bureau, put it on an important work agenda, and overcome boredom and slackness. Emotions, strengthening organizational leadership of activities. The "top leaders" of each unit and department must personally grasp the situation, and the leaders in charge must grasp it in detail, study it carefully, deploy it carefully, and organize it carefully to ensure that the activities are foolproof.
(2) Careful planning and mutual cooperation. All relevant units and departments must firmly establish a sense of the overall situation and a sense of collaboration, unite as one, and form synergy. All preparatory work must be planned, prepared, arranged and started early to ensure that all work proceeds smoothly as scheduled.
(3) Clarify the division of labor and implement responsibilities. This event has a heavy workload, heavy tasks, tight time, and high requirements. It is necessary to pay attention to working methods, improve work efficiency, refine the division of labor, assign work responsibilities to people, and strictly supervise and inspect. If problems arise, they must be held accountable at all levels. Pay attention to information feedback during work, strengthen the overall linkage mechanism, and ensure that all work is implemented in place.
Among them, on March 15th, the main venue of Central Street was jointly carried out by the municipal bureau, Daoli Branch, Dongfeng District Branch and five directly affiliated branches. Other branches and county (city) bureaus must implement the 3.15 activities in accordance with the municipal bureau and this bureau. Program arrangements and division of labor to carry out activities within their respective jurisdictions. Preparations for the production of exhibition panels, tables and chair facilities and other aspects of the eight activity areas at the main venue on Central Street are planned by the Consumer Protection Department of the Municipal Bureau and arranged by the office.
The Municipal Bureau will regard the "3·15" activity month work as a key task and list it as a supervision content. After the end of the activity month, a careful summary and notification will be carried out to ensure that this activity has a beginning and an end and is implemented. Get real results. 315 Consumer Rights Day Activity Plan 2:
Improving the consumption environment and safeguarding the legitimate rights and interests of consumers are the key to realizing "strength comes to Gui", "charm comes to Gui", "vitality comes to Gui" and "humanity comes to Gui" ", one of the target projects of "Harmonious Lingui", the quality of the consumption environment and whether the rights and interests of consumers are effectively protected are related to the image of Lingui District as the political and cultural center of Guilin and the evaluation of citizens. It also reflects the government's governance for the people. Touchstone. Governments at all levels from the central to local governments attach great importance to and pay attention to the March 15 Rights Day activities. CCTV organizes relevant departments to hold a live broadcast party on March 15 every year to expose major nationwide infringements of consumer rights and expose a number of illegal activities. Enterprises pay attention to consumer rights protection and people's livelihood. In order to commemorate the "3·15" International Consumer Rights Day in 20XX, Lingui District will create a safe, healthy and harmonious consumption environment, and create a happy Lingui with "strength, charm, vitality, humanity and harmony". According to the autonomous region's consumers This plan was formulated in accordance with the Rights Protection Association's "20XX Activities Work Plan to Commemorate the "March 15" International Consumer Rights Day" and the requirements of the Guilin Consumers Association.
1. Guiding ideology
Thoroughly implement the spirit of the Fifth Plenary Session of the 18th CPC Central Committee, enhance awareness of opportunities, innovation, and rule of law, establish the concept of consumer first, and adapt to the scale of consumption In line with the new trends of expansion, upgrading of consumption structure and changes in consumption patterns, improving the consumption environment and safeguarding consumer rights and interests are important focuses, and a series of activities to commemorate "3.15" are organized around the theme of the Year of Consumption of "New Consumption, I Make the Decision". By vigorously publicizing the "Consumption Law", providing consumer consultation, carrying out consumer education, guiding scientific consumption, boosting consumer confidence, and striving to create a safe and secure consumption environment, we will achieve leap-forward development in stimulating the economy and the grand goal of "two constructions" in Guangxi, and for Promote the scientific development of Lingui District and make new contributions.
2. Organizational structure