Q&A on Number Best Service

Part: Business Specification Content

1. Number Best Service

China Telecom provides public customers with Number Best Service The number inquiry service also provides a wide range of convenient information services focusing on public needs such as food, clothing, housing and transportation

Public customers only need to dial 114 or 118114 (10 northern provinces) to obtain housekeeping, catering, directions, travel, ticket bookings, etc. The information service only charges a basic fee and allows you to access the number anytime and anywhere.

2. What types of services are there for the number?

The services are divided into: industry first inquiry, inquiry transfer, and information release. Four major categories of business: category, communication assistant category

3. Which types of sub-businesses are divided into industry first inquiry

Industry first inquiry points: industry first inquiry, brand inquiry, real-name inquiry, inquiry information analysis etc.

4. Description of industry first inspection business

The clerk accepts user fuzzy inquiries, industry inquiries, and service scope inquiries. The clerk will refer to the same industry who has applied for the industry first inspection business or group of companies. The number is played in a loop to provide information services to customers and users. It also provides business opportunities for registered companies.

5. Brand query business description

Query whether customers can legally register brands or trademarks. The 114-number Baishitong service is used to query relevant information such as the original manufacturer, directly affiliated company, and branch phone number, address, service content, etc. of the brand or trademark. It also queries the phone number and other related information of authorized chain stores, specialty stores, and franchised stores

6. Real-name query business description

The fixed electricity usage rights of enterprise users are consistent with the ownership of property rights, or the name registered in the business license is consistent with the actual name used. When the user inquires about the name of the enterprise, the contracted enterprise Provide actual name inquiry

7. Temporary registration business description

The contracted merchants provide temporary external calls to inquirers: concert ticket sales points, lottery numbers, various exhibition hosts The Committee Contacts E-mail etc.

8. Inquiry information analysis business description

Provide registered merchants with their corporate e-inquiry statistical analysis and at the same time, registered merchants provide relevant inquiry information analysis data in their respective industries

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9. Query the sub-services of the first inquiry in the transfer industry

Query the first inquiry points in the transfer industry: inquiry transfer, SMS/fax number reporting, service call transfer

10. Query the transfer service description

When the attendant inquires about the contracted merchant, the user will be prompted whether the user needs to be transferred. The user needs to transfer the attendant's call to the customer transfer station to inquire about the call or the customer has listened to the contracted merchant inquiry. Information broadcast follows the voice prompts and directly press the hot key to transfer the call. The customer must record the contracted merchant's business number and dial it twice. No need to dial twice

11. SMS number reporting service description

Users use mobile phones, PHS and other communication terminals that can accept SMS to inquire about electricity. After listening to the 114 broadcast inquiry telephone voice system, the user is prompted to press the button to accept the name, telephone number, address, product introduction and other information of the inquired enterprise. The clerk responds to the inquirer according to the inquiry. The customer's request is also manually sent to the user terminal through text messages to inquire about the business information

12. Fax number reporting business description

After the user listens to the 114 broadcast inquiry phone voice system, the user is prompted to press the button to transfer On the fax platform, query the company's relevant name, phone number, address, product introduction and other information and send it to the user's fax terminal

13. Service call forwarding business description

And ordering meals, booking rooms, and selling rooms Certain companies in industries such as job agencies and job agencies have signed service call forwarding agreements. When a user inquires about the industry and there is no clear target company, the user's call will be forwarded to the contracted company

14. What are the sub-services of information release business?

Information publishing services are divided into: voice advertising, route guidance services, website query, multi-condition query

15. Information publishing business description

When users query numbers The inquirer provides more information based on the number being checked. At the same time, the merchant being queried provides various forms of information release and provides detailed information of the queried enterprise.

Users can obtain more and more accurate company information, and it is more convenient for users to find companies under investigation. Its main services include:

a Voice advertising

China Telecom records advertising content provided by contracted merchants. Voice file When a user inquires about the contracted merchant, 114 provides the number or its information and plays the recorded voice file to the user

b Direction service

When the user is based on the contracted merchant unit When querying the name, service scope, branch, website, EMAIL, practical name, industry and other conditions, 114 stations were actively queried for business address and itinerary for broadcast

c Website query

Signing The merchant being queried provides company name, phone number, company address, brand name or practical name, corporate Internet address, and email address query service

d Multi-condition query

Refers to acceptance, When responding to public user number inquiries, the contracted merchant will provide information based on address, name, service scope, branch, website, email, practical name, industry and other conditions and actively broadcast it

16. Communication assistant services Which sub-services are divided into?

Communication assistant services are divided into: voice directory, automatic transfer, automatic transfer, corporate switchboard, voice greeting card service, and business travel service

17. Communication Assistant

On the basis of meeting the diverse number information service needs of personalized customer groups, we provide VIP-level communication assistant value-added services to specific customers. As long as enterprises or people register for the communication assistant service, they only need to dial 118114 to enjoy voice directory, automatic Services such as transfer, automatic transfer, corporate switchboard, voice greeting card business, and business travel business update the personal directory and corporate switchboard information through the website

a Voice directory

Enterprise or Individual users who open an account are provided with a limited number of telephone number entry, storage, secure query, modification and call transfer services

b Automatic transfer

After listening to the query number, the user directly presses the hot button The phone number queried by pressing the key is stored in the person's phone book without the need for a second operation

c Automatic transfer

After listening to the phone book playing the queried number, the user can directly press the hot key to connect to the phone number. There is no need to dial twice to check the phone number

d Enterprise switchboard

Enterprise customers are provided with a manual switchboard service similar to the user switch. The same as the internal users of the enterprise can be directly connected to the desired call through the 118114 service desk according to the permission settings. Call the user

e Voice greeting card service

The user of the directory service records a congratulatory message of a specific duration and chooses to send it with background music to his or her own set of friends and family. Communication tool users send voice greeting cards. Choose short message notification, voice notification, or email notification to notify the recipient

F personal business travel business

Provide users with information about city weather, ticket reservations, hotels, travel agencies, Provide full service for outbound users with number information related to tourist attractions and so on

18. What are the requirements for access codes

China Telecom provides general directory inquiry customers within 21 provinces (autonomous regions and municipalities) in the south. Number Beston service access number still uses the 114 number; for registered customers using communication assistant services, the China Telecom number Beston service access number is 118114. The northern region internal system uses 118114 as the State Telecom number Beston service access code

The second part of the business consultation

1. When to open some services

Now the industry's first number inquiry and inquiry transfer services have been opened; it is expected to be 6 Months ago, the number BestTong information release and communication assistant services were opened

2. What specific services have been opened so far

Priority number registration, brand query, real-name query, temporary number registration; query Transfer, through train, SMS/fax number reporting; voice advertising, route guidance service, website query, multi-condition query; corporate switchboard, corporate (person) directory, number reverse check, etc.

3. What Handling business

Category (need to sign a qualitative agreement

): Priority reporting, brand inquiry, inquiry transfer, through train, voice advertising, corporate switchboard, corporate directory

A. Corresponding account manager or community manager;

B. Online pre-registration, customer manager on-site service;

C, 114 pre-registration, customer manager on-site service;

The second category: real-name query, temporary number registration, website query, person Telecommunications business halls such as telephone directories are accepted

4. Consultation and complaint service telephone number

No. 10000

5. What are the contents of the number Beshitong service fee?

Including two types of pass and transfer fees and value-added service fees:

1. Pass and transfer fees

The pass fee is charged to the querying user when the user dials 114 or 118114 access code. When the call connection service ends and the user hangs up, the toll will be charged according to the current 114 tariff standard.

The transfer toll will be charged to the user being queried. The user obtains the number information and requests the system to transfer the call on its behalf. The communication fee incurred from the end of the transferred call connection service when the user hangs up

2. Value-added service fee

The value-added service fee is mainly charged to the user being queried

Value-added service fees for SMS/fax number reporting will be charged to the inquirer

Basic service fees, directory information storage and other value-added service fees will be charged to registered users of the communication assistant

6. Charges for the number know-how service What are the methods?

The basic payment types include three types of prepayment, monthly pay-per-use, and monthly/quarterly/annual fixed payment;

The basic payment methods include two independent payment, Bundled electricity payment;

7. Which merchants are suitable for the industry priority registration business and have sample fees

Advantageous merchants in various industries

Requirements: 1) Legal registration And legally operating merchants sign contracts and abide by the provisions of the contract to provide services to enquiring customers 2) Have complete service specifications and service guarantee procedures 3) Sign a contract and designate a business service phone

Pay fees as stipulated in the contract

8. Which merchants are suitable for the brand inquiry business and require sample fees

Mainly: enterprises and institutions with branches, chains, and franchises

Requirements: 1) Complete business certificates and legal registration brand or trademark; 2) Sign the contract and pay the fees as stipulated in the contract

Add the branch number in the province to temporarily provide the inquiry transfer service

9. Which merchants are suitable for through train business and have requirements? Charges

This business is widely applicable to: 1) Provide full-service intermediaries in industries such as food ordering, room booking, house sales and job agency 2) Advantageous enterprises in various industries and merchants with professional advantages also use this business , cooperate to open special columns for their own characteristics

Requirements: 1) Complete qualifications and legal operation of merchants from all walks of life; 2) Sign a contract to provide quality services to inquiring customers in accordance with the contract regulations; 3) Have complete service specifications and service guarantees Regulations; 4) Have sufficient capacity to switch electrical circuits

Pay fees as stipulated in the contract

10. Which merchants are suitable for voice advertising business and have sample fees

There are two modes: voice advertising or voice business card

Voice advertising is recorded into a voice file based on the advertising content provided by the merchant. The advertising duration is generally 15 seconds. According to the agreement, the merchant will be informed of the intended customers

Voice The business card consists of the company name, office address, business phone number, corporate fax, corporate website, corporate mailbox, product brand and other contents. The voice business card is divided into 30 seconds and 60 seconds.

Businesses in all walks of life are suitable for this application. Business

Requirements: 1) Complete qualifications and operating legal business; 2) Advertising content is true and legal; 3) Contract signing

Monthly, quarterly, and annual charges are also based on the agreed price Charges

11. Which businesses are suitable for the real-name inquiry service? What kind of charges are required?

Mainly suitable for office building property management units

Requirements: Relevant information regarding the consent of the electrical property rights user must be presented

Each region sets standard prices or charges based on negotiated prices

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12. Check which merchants are suitable for the transfer service and have required sample fees

All walks of life focus on influential merchants, enterprises, public welfare institutions, government departments, etc. service calls, reception calls, and complaint calls , supervision of electricity, reporting of electricity, business electricity, etc.

Requirements: 1) Complete business certificates and legal operation; 2) Signing a contract; 3) Enterprise designated business electricity is in arrears or releases information in violation of regulations; 4) Local electricity is temporarily restricted 5) A switching circuit with sufficient capacity

Agreed price

13. Which query user charges are suitable for the SMS reporting service

Currently limited to PHS Open for customer inquiry

SMS charges will be charged to PHS users in accordance with the current PHS SMS rates

The operator's mobile phone SMS registration will be announced separately

14. What are the regulations for the number reverse check service?

Broadcast the address on the office phone and send the information via text message;

Hide the address, building number, floor and room number for private phone calls and temporarily report the number via text message

15. What are the main functions of the enterprise (person) directory?

A. Store the telephone number of the unit or group. Know-how

B. Make direct calls within the group 114 Specify the name and number of the called person in the group and connect the called user

C. It has management functions for members in the group, that is, level restrictions. High-level query, low-level phone number, and low-level ones can

D. It has the function of transferring the same calls separately according to time periods

E. Set up and manage calls and dial 114 at any time to add, delete and change team call information

16. What kind of user charges are suitable for the enterprise (person) directory?

Mainly: 1) Enterprise CEO; 2) Small enterprises with more business personnel; 3) Large enterprises with relatively large personnel changes; 4) Businesses with many social connections Individuals; 5) Temporary groups such as conferences and tours.

It is temporarily limited to local cable TV regions to set standard prices or charge based on negotiated prices