The method of querying express information of ZTO Express is as follows:

Method 1. Query through Alipay:

1. First open Alipay, and then click on the search bar.

2. Then enter "Express Delivery Query" and click "Express Logistics Query".

3. After entering, click "I want to check documents".

4. Then click on the input box and enter the express delivery number you want to query.

5. After entering, click "Query".

Method 2. ZTO Express inquiries can be made directly through WeChat:

1. Enter the express tracking number to query and track the express WeChat. You can choose to click on the blue font at the top of the article or Long press the QR code at the bottom of the article to enter the official account.

2. Enter the official account page and find the bottom menu bar. You can choose to click on the tracking number query to provide one-stop ZTO Express tracking number query.

Enter the home page of ZTO Express, enter the express delivery number in the waybill query input box, separate multiple tracking numbers with the Enter key, and click "OK".

Enter the ZTO Express customer service page, where you can see the express tracking details. You can see where the express has arrived, whether the express has been signed for, etc.

What to do if the express delivery cannot be found:

For online shopping, if the seller does not tell the buyer the logistics information, it is best for the buyer to ask the seller for the logistics company and waybill number. , go to the express company’s official website to check.

Sometimes, due to reasons such as the efficiency of the courier company’s investment solicitation staff, the investment information cannot be returned to the official website in time, resulting in no express delivery information being returned to the online shopping platform. In this case, please wait patiently, or follow the instructions provided by the seller. Call the express customer service with the order number, delivery address and other information and ask the customer service to help you check.

If you, as the sender, lose the express delivery receipt, and neither you nor the recipient have a waybill number to check the delivery status of the express delivery, if the sender can find the person who picked up the package, it is best to send The sender goes to the pick-up person to ask for the waybill number. The pick-up person usually has a backup copy of the pick-up information on hand to record his or her performance.

Of course, some investors are more aggressive and will not pay attention to you, so this method may not work. No matter what, as long as the person who picks up the package cooperates, this method is feasible. Try it as much as possible.

If as the recipient, the sender fails to provide the express delivery number, but can provide the information of the express company, the recipient can find a way to find the corresponding delivery person at the express destination of the express company, so that They help check whether it has arrived at the destination and notify you when it arrives.

This method will definitely work as long as the delivery personnel cooperate. Therefore, you should have a good attitude towards them, or ask an acquaintance to find them.