As a short video live broadcast platform, Xiaohongshu is jointly managed by multiple departments. There are many ways to complain, it mainly depends on what aspect you need to complain about.

1. If there are clues about illegal crimes, you can report them to the public security department.

2. If there are clues of infringement in the sales field, you can report it to the industrial and commercial department, or make a complaint on the national 12315 platform.

3. If there are clues of infringement in the manufacturing field, you can report it to the quality inspection department. Keep evidence, especially receipts and screenshots of online orders; then negotiate. If the store does not admit it, it will be suspected of defrauding consumers. Return the goods and keep your own logistics order; if there is no result, you can directly complain to Xiaohongshu at 12315.

The Consumers Association is a social organization that is effective and trusted by the public. If you still can't solve the problem, you can call the industrial and commercial department to complain about fake goods. Consumers have the right to supervise goods and services as well as efforts to protect consumer rights and interests. Consumers have the right to report and accuse behaviors that infringe on consumer rights and interests and the illegal and dereliction of duty by state agencies and their staff in the work of protecting consumer rights and interests, and have the right to make criticisms and suggestions on the work of protecting consumer rights and interests.

The ways for consumers to complain and protect their rights are as follows:

(1) Negotiate and reconcile with operators.

(2) Request for mediation. When consumers and businesses cannot resolve the problem through consensus, they should seek mediation from the local consumer association.

(3) Complain to relevant administrative departments.

(4) Submit to an arbitration institution for arbitration based on the arbitration agreement reached with the operator.

(5) File a lawsuit with the People’s Court.

If you want to make a complaint about the Xiaohongshu online platform, you can directly complain to the Bad Network and Spam Report Acceptance Center. The official address of the acceptance center is /. Consumers only need to log in to the website, select the corresponding complaint item, and fill in the relevant complaint information and contact information. If you complain about an e-commerce platform, you can go directly to the local market supervision and administration bureau to complain.

How to complain about Xiaohongshu, how to complain about Xiaohongshu platform:

If you are complaining about Xiaohongshu merchants, there are two ways to complain: one is to open Xiaohongshu, Find Help and Customer Service and contact human customer service to make a complaint. The other is to directly call 12315 to make a complaint and explain the situation to complain to the Xiaohongshu merchant.

12315 is a number specially set by the national industrial and commercial administration department for consumer rights protection complaints. The matters that 12315 can solve are mainly related to consumers’ daily consumption, including the purchase, use of goods or acceptance of goods for daily consumption. Services, a consumer rights dispute occurs with an operator, and the act of requesting the market supervision department to resolve the dispute. The market supervision department with the authority to handle the complaint will make a decision on whether to accept or reject the complaint within seven working days from the date of receipt of the complaint, and notify the complainant.

If consumers have problems with product prices, quality, merchant service attitude, etc., they can complain to 12315. It is recommended to call the 12315 hotline where the merchant is located. It should be noted that the 12315 hotline for the location of the merchant is the local telephone area code +12315. This will make the processing speed relatively faster. If there is no direct call to the consumer association where the business is located, the complaint needs to be forwarded to the local consumer association before it can be processed.

In addition, Xiaohongshu’s rights protection complaints are divided into three categories and nine causes of action. They are natural persons’ rights and interests (defamation, leakage of portrait rights, fake personal account), intellectual property infringement (trademark infringement, copyright infringement) infringement, professional infringement, trade secrets) and other corporate rights and interests (defamation of goodwill, impersonation of corporate identity). If you encounter these infringements, you can file a complaint. When making a complaint, you can fill out the "Infringement Complaint Notice" and send it to the designated email address, or Complaints about notes can be made through the APP.

Legal basis:

"Consumer Rights and Interests Protection Law of the People's Republic of China"

Article 11 Consumers who purchase or use goods or Anyone who suffers personal or property damage while receiving services shall have the right to obtain compensation in accordance with the law.