Telephone complaints, etc. Complain to the relevant departments. EF Aiyi Clothing is a famous clothing brand owned by Xiamen Nonghe Clothing Co., Ltd. (hereinafter referred to as "our company"). Recently, our company has discovered that "IEF" and "IEF" are used on the market without our authorization or permission. "Aiyifu" trademark or the use of names including "Aiyifu" for industrial and commercial registration and other infringements. In order to maintain a fair and just market environment and protect the legitimate rights and interests of our company, consumers and franchise partners, now Our company hereby solemnly declares as follows:

1. Guangdong Aiyifu Trading Co., Ltd. is the exclusive licensee of the trademarks "IEF" and "Aiyifu", and other parties are not allowed to use it without permission. "IEF" and "Aiyifu" trademarks;

2. At present, the IEF Aiyifu brand has formed three types of business models: direct operation model, franchise model, and e-commerce model. The vast number of consumers and franchise cooperation Partners can confirm the specific information of brand stores legally authorized by our company through the official website, or contact our company for consultation. Please do not trust any information that is not released on our official platform;

3. Our company is now strictly Statement: Guangzhou Aiyi Clothing Co., Ltd., Aiyi Clothing Trading (Guangzhou) Co., Ltd., Guangzhou Aiyi Clothing Co., Ltd., Guangzhou Aiyi Clothing Co., Ltd., Shenzhen Aiyi Clothing Co., Ltd., Anhui Aiyi Clothing Co., Ltd., Tianjin Aiyi Clothing Co., Ltd. has no cooperative relationship or affiliation with our company; any third party that uses the name, trademark or brand logo of "Aiyi Clothing" in the company name or business activities without our permission will be liable to our company. Rights protection actions will be launched through legal channels. An effective method is to call 12345, the Beijing Municipal Government hotline, which is more useful than 12315 (I complained on the 12315 platform first, but the text message said it would take 6 days to process, so I called the municipal government hotline again). All calls made to 12345 will be registered. Let the relevant departments handle it, and there will be a return visit later, which is more efficient than 12315.

A few days after calling the city government hotline, JD.com’s Ministry of Industry and Commerce called and said it was willing to refund the money and was waiting for processing. As a result, I waited for more than half a month. Customer service specialist 31477 is really a jerk. He just doesn't deal with the problem and doesn't follow up. No matter how urgent you are, he just waits forever (because he is so irresponsible that I I still remember his job number). I have been calling Jingdong customer service 95618 before. I have never called less than twice. I dare say that 9% of the customer service will not solve the problem for you. They will always leave a message or convey it to you, but they hung up the phone and did nothing. . Later, I called JD.com’s consumer rights protection hotline (4667733) and complained to the specialist. The specialist called back, but nothing happened after that.

I had no choice but to wait and think of a solution. Finally, I called JD.com’s consumer rights protection hotline several times. Finally, a customer service representative helped me solve the problem.