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Taobao does not handle unauthorized sales, so what else can we do to complain?

If a Taobao store sells a certain product without the authorization of a certain company, check whether it includes the following three situations:

Situations in which intellectual property infringement complaints will not be accepted:

1. Unauthorized sales of trademarks or sales at low prices: The complaining party reported that Taobao sellers were selling their products without authorization or that Taobao sellers were selling their products at lower prices than they were. This is not an illegal infringement according to the law. Our company has no right to handle it.

2. Intellectual property rights are being accepted: If the complaining party’s trademark is still being accepted and has not obtained exclusive rights to the trademark, the complaining party does not currently have the right to prohibit others from using the same or similar trademarks as yours. rights.

3. Fair use of trademarks: Our company believes that if the product information published by a Taobao seller is the product of the right holder, the original logo of your product and the seller's original logo appearing on the picture of the product published by the seller Any calls to goods in text descriptions are not trademark infringements as defined by relevant laws and regulations.

Extended information

If the above infringement is not accepted, you can initiate an intellectual property complaint in a timely manner.

The types of intellectual property rights accepted by Taobao include: trademark infringement complaints, patent infringement complaints, copyright and other infringement complaints.

For some complaints that are difficult to determine, the review time will be longer, generally 15 working days. (For example: Patent complaint cases are relatively complex. After receiving a patent complaint, the platform takes longer to review the case, so patent complaint cases take longer to process than ordinary complaint cases).

Taobao-Taobao store sells our products without authorization from our company, what should I do?