2. If the circumstances are serious, the business license shall be revoked.
If the Taobao shop is complained of counterfeit products, if there is a shop violation, the seller should solve it through negotiation.
First of all, before the negotiation, you should go into the background to take off the products complained of counterfeiting, and then find the contact information of the complainant and get in touch with the complainant.
Tell the complainant that the infringement and violation have stopped and hope to get the complainant's understanding. If the complainant asks the seller to compensate for the illegal act of selling fake goods, the seller shall also compensate the complainant accordingly. However, after compensation, both parties need to sign a settlement agreement, so that the complainant can take the initiative to cancel the complaint.
If the seller does not violate the rules of selling fake goods, it is recommended that the seller directly defend his rights through appeal. Before making a complaint, the seller must first collect relevant documents, such as trademark authorization certificate, formal purchase channel certificate and sales authorization certificate.
With the above voucher, the seller enters the seller's backstage-physical examination center-customer service-pending violation page, finds the complained product, clicks View/Appeal, packages the complaint voucher into a file with a size of 5m, and then submits it in combination with the relevant complaint description.
After submitting the complaint voucher, you need to wait 3-5 working days for Taobao Xiaoer to review, and finally give the audit judgment result.
1. How does Pinduoduo define counterfeit goods?
"Fake goods" refer to goods with counterfeit registered trademarks and pirated goods. Mainly counterfeit trademarks, and then sell related fakes.
Goods that meet the following conditions at the same time will be judged as suspected fakes:
(1) Some consumers or brands complain that the goods sold by the merchants are fakes, or the platform quality control department obtains samples through random sampling;
(2) Based on the knowledge level standard of ordinary consumers, the platform compares the samples with the latest batch of sample commodities circulating in the current market, and the outer packaging or contents are quite different, which does not belong to the old batch packaging declared by the government; Or according to the authenticity identification method published by public channels such as official website, it is initially suspected that the product is a fake.
Legal basis:
Criminal law of the people's Republic of China
Article 140. Producers and sellers who adulterate their products with fake products, pass fake products off as genuine products, and pass unqualified products off as qualified products, and the sales amount is more than 50,000 yuan but less than 200,000 yuan, shall be sentenced to fixed-term imprisonment of not more than two years or criminal detention, and shall also, or shall only, be fined 500% to 200,000 yuan. If the sales amount is more than 200,000 yuan but less than 500,000 yuan, he shall be sentenced to fixed-term imprisonment of not less than two years but not more than seven years, and shall also be fined not less than 50% but not more than two times the sales amount; If the sales amount is more than 500,000 yuan but less than 2 million yuan, he shall be sentenced to fixed-term imprisonment of more than seven years, and shall also be fined more than 50% but less than two times the sales amount; If the sales amount is more than 2 million yuan, he shall be sentenced to fixed-term imprisonment of 15 years or life imprisonment, and shall also be fined more than 50% but less than 2 times the sales amount or his property shall be confiscated.