The soft certificate cannot be downloaded after passing the registration review on the Trademark Network. When pressing the soft certificate reissue button, a pop-up message appears indicating that th

The soft certificate cannot be downloaded after passing the registration review on the Trademark Network. When pressing the soft certificate reissue button, a pop-up message appears indicating that the request for generating the soft certificate certificate information failed. Does anyone know what to do?

1. Check whether all your processes meet the conditions.

2. Check if the process meets the conditions. Is the driver installed correctly for the encryption certificate hardware that comes with it?

If the problem cannot be solved after completing the above two steps, the only way is to call customer service for technical consultation.

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