1. What do you mean by "one refund and three compensation"?
in the new consumer law, if the operator provides goods or services fraudulently, the consumer can ask for a refund of one and a compensation of three. Return refers to an unconditional refund; Compensation for three means that consumers should be compensated for three times the loss. Where a business operator commits fraudulent acts in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services.
second, how do consumers protect their rights?
1. Understand the Law of the People's Republic of China on the Protection of Consumer Rights and Interests. Only by knowing the laws and regulations on consumer rights protection in the Consumer Rights Protection Law can we better exercise our rights and fulfill our obligations.
2. Understand the product attributes before buying. For the types and specifications of goods. Performance, raw materials, structure, certificate of approval, factory date, consumption period, instructions for use, after-sales service and other information about the commodity itself, as well as trademarks, manufacturers, production places, distributors and other information about commodity producers and operators should be understood as much as possible.
3. Save the purchase voucher. After the purchase, the seller should be required to issue invoices, receipts or other written proof materials as far as possible, so that the claim can be effectively made when it is infringed.
4. negotiate with the merchant automatically. When you find that the purchased goods do not meet your own needs, you should negotiate and communicate with the merchants at the first time, point out that your purchase purpose does not meet the product, and apply for replacement or return.
5. Online shopping-there is no reason to return goods within seven days.
6, media exposure rights protection. In view of the background and influential illegal businesses, all kinds of negotiation channels and rights protection are blocked. We can expose their illegal behaviors through various media (TV stations, websites, Weibo, etc.), and deeply protect their rights through the pressure of public opinion and the attention of senior government officials.
7. submit it to an arbitration institution for arbitration according to the arbitration agreement reached with the operator;
8. bring a lawsuit to the people's court.
I hope the above contents can help you. If you have any questions, please consult a professional lawyer.
legal basis: article 55 of the law on the protection of consumers' rights and interests, if a business operator commits fraudulent acts in providing goods or services, it shall increase the compensation for the losses suffered by the consumer according to the requirements, and the amount of compensation shall be three times the price of the goods purchased by the consumer or the cost of receiving services; If the amount of additional compensation is less than 5 yuan, it is 5 yuan. Where there are other provisions in the law, such provisions shall prevail. Where a business operator knowingly provides goods or services to consumers, causing death or serious damage to the health of consumers or other victims, the victims have the right to demand compensation from the business operator in accordance with laws and regulations such as Articles 49 and 51 of this Law, and have the right to demand punitive damages less than twice the losses suffered.