when Alibaba merchants receive the complaint information about trademark infringement, they should first know which product the other party is complaining about and whether the relevant complaint materials submitted have been verified. If it has been verified that the merchant does have infringement, the merchant will first delete the infringing goods link. Then the merchant finds the complainant at the first time, communicates with the complainant, understands the other party's demands, and makes some compensation appropriately to recover the other party's losses. Usually, the other party wants some compensation before they are willing to settle, so after the settlement, they have to ask the other party to cancel the complaint and finally resolve the complaint peacefully.
method 2: if there is no trademark infringement by Alibaba merchants, the merchants can initiate a counter-notice to the complainant from three aspects.
before launching a counter-notice, the merchant should first know the specific situation of trademark infringement complained by the complainant, and then launch a counter-notice according to the merchant's own situation, in which launching a counter-notice can start from three aspects.
1. If the complained product is purchased from the trademark owner or the agent of the trademark owner, relevant purchase vouchers, such as purchase contracts and invoices, shall be provided. 2、 If the complained product is not within the scope of the same or similar commodity category approved by the registered trademark, the merchant needs to explain why the product is not within the scope of the same or similar commodity category approved by the registered trademark. 3, in addition to the above two aspects, there are other cases of non-infringement, you can directly provide proof of trademark authorization.
method 3: if Alibaba merchants do not have trademark infringement, they can also enter the background to make a complaint.
if there is no trademark infringement, you can directly go to the 1688 seller center-rule center-violation record page-view details-view complaint record.