Advocating high-quality service has become the common sense of catering operators. However, due to the lack of catering experience of many people, their service attitude is still lacking. Below I have compiled the catering service process for everyone. jingle, hope it helps everyone. Excerpts from the jingle of the catering service process
(Welcoming guests)
Greet guests proactively and with a warm attitude;
Say hello and always have a smile on your face;
(Introduction)
Smile should be natural and your face should be sincere;
Walk steadily and lead the way;
(Sit down)
When you sit down, pull up the chair first, like Pingting;
When talking to guests, pay attention to their expressions;
(Towel)
After the guests are seated, hand them the towels;
Place the mat towel in a triangle and remove the chopstick covers;
(Tea)
Hot After the tea is served, the menu follows closely;
Order according to the principles and remember everything clearly;
(Order)
Sweet, sour, spicy and salty, with different tastes Different;
The meat and vegetables should be matched, and the hot and cold should be distinguished;
(Dish)
Take the initiative to add art, and the high-quality products should come first;
< p> When ordering dishes, you must repeat the order, and the price must be clearly stated;(Place an order)
When placing an order, the order must be clear, and the table number must be clearly stated;
Drinks must be Be clear, open the bottle with a light hand;
(wine)
Pour from the right, and the trademark must be displayed;
Cold dishes should be served first, hot dishes should be served first. The dishes will be served afterward;
(Passing the dishes)
Call the dishes differently and the situation should be clear;
Choose the place where the dishes are served, and hold them with ease;
(Serving the dishes)
The dishes are reported clearly, and special introductions are made clearly;
The dishes are passed in order and the dishes are served clearly;
< p> (Separate dishes)The desktop should be organized frequently and the distance should be equal;
The dishes should be divided from the right, and the portions should be moderate; Recommended jingles for catering service procedures
(Dishes together)
After the soup and dishes are served, explain to the guests;
When guests talk about business, be proactive in avoiding them;
(Details)
p>
When the guest has a request, understand it before mentioning it;
After waiting for the guest to stop using chopsticks, each person has a cup of tea in hand;
(Checkout)
Send The guest towel is handed over, and the fruit is followed;
After the meal, the accounts must be settled;
(Opinion)
If there is leftover food on the plate, pack it up Ask;
After paying the bill, ask for your opinions humbly; Selected jingles for catering service procedures
(After the meal)
Guests have no intention of leaving, no matter how late they are To urge guests to leave;
When guests get up and leave, pass their clothes on the way;
(Send off guests)
Still give gifts when seeing off guests, and say thank you first;
If anything left behind is found, return it to its owner promptly;
(Withdraw the station)
The station must be withdrawn in time and the station must be turned over quickly;