If negotiation fails, you can consult the customer service hotline.

If you fail to negotiate with the seller, you keep all the evidence in your favor, including your chat record with the seller. Then find the right to complain on the page of the baby you bought, and then follow the system prompts. Or according to the Law of People's Republic of China (PRC) on the Protection of Consumers' Rights and Interests, the departments that deal with product quality problems accepted by China include industrial and commercial administrative departments, quality and technical supervision departments, consumer associations, competent departments of enterprises, commodity inspection departments and people's courts. In terms of product quality supervision and inspection, the State Council has clearly defined the division of labor between the State Administration for Industry and Commerce and the State Bureau of Quality and Technical Supervision as follows:

1. In the field of production and circulation, the State Bureau of Quality and Technical Supervision and its subordinate quality and technical supervision institutions at all levels are responsible for investigating and handling all product quality responsibility issues; Where assistance from the administrative department for industry and commerce is needed, the administrative department for industry and commerce shall cooperate.

2, in the market management and trademark management, found illegal production and distribution of adulterated products, counterfeit products, investigated by the administrative department for Industry and commerce, quality and technical supervision departments to cooperate. 3, reselling, cheat selling inferior goods in the market, where found by the administrative department for Industry and commerce, the administrative department for Industry and commerce shall investigate and deal with; Need the assistance of the quality and technical supervision department, assisted by the quality and technical supervision department. Found by the quality and technical supervision department, investigated and dealt with by the quality and technical supervision department; Where assistance from the administrative department for industry and commerce is needed, the administrative department for industry and commerce shall provide assistance. The same problem shall not be dealt with repeatedly. Consumers' Association is a mass organization to protect consumers' interests, which covers a wide range and belongs to the administrative department for industry and commerce. It is relatively easy to solve problems. Therefore, after consumers find problems in purchasing goods, they can find the Consumers Association. The competent department of the enterprise is the superior competent unit of the enterprise, which directly restricts the subordinate enterprises. Complaining to it about quality problems is easy to solve.

Consumers can also directly bring a lawsuit to the people's court on the quality problems that are difficult to solve.

Legal basis:

Measures for punishment of acts infringing on consumers' rights and interests

Article 16 An operator who commits one of the acts listed in Items (1) to (6) of Article 5 of these Measures and cannot prove that he has not deceived or misled consumers is a fraudulent act. An operator who commits one of the acts in Items (7) to (10) of Article 6 and Article 13 of these Measures is a fraud.

Article 5 A business operator shall not commit any of the following acts when providing commodities or services:

(a) the goods sold or services provided do not meet the requirements of personal protection.

(two) the sale of invalid or deteriorated goods.

(three) the sale of forged origin, forged or fraudulent use of other people's factory name, address, tampered with goods.

(four) the sale of counterfeit or fraudulent use of certification marks and other commodities.

(five) the goods sold or the services provided infringe upon others.

(six) the sale of counterfeit or fraudulent use of well-known goods with unique names, packaging and decoration.

(seven) in the sale of goods, adulteration, shoddy, substandard goods as qualified goods.

(eight) the sale of goods that have been eliminated and stopped by the state.

(nine) deliberately using unqualified measuring instruments or destroying the accuracy of measuring instruments in providing goods or services.

(10) defrauding consumers of prices or expenses and failing to provide goods or services as agreed.

Article 55 Where a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by the consumers according to their requirements. The increased amount of compensation is three times the price of goods purchased by consumers or the cost of receiving services. If the amount of compensation is less than that of 500 yuan, it shall be 500 yuan. Where there are other provisions in the law, those provisions shall prevail.