A consumer claimed on his social platform that he bought 20 oysters containing mud when he was in a Chuzhou restaurant. He said that the seller would not give him a free order or refund. After the incident was exposed, it caused a lot of controversy. After receiving attention, the store also responded to the video, saying that only one oyster contained mud, and that it would protect its rights and interests through legal means against consumers' untrue remarks and videos.

1. Details of the incident

The consumer ordered 20 oysters in the store. During the meal, he found that the oysters were full of mud after opening and were inedible, so he asked the waiter to serve a new pot. Or refund the order. After checking, the waiter informed the customer that the oysters were sold by quantity, and only one oyster had mud. It was impossible to return all 20 oyster orders to the customer. He also apologized for the incident.

The customer did not accept this kind of treatment, so he took a video of the oysters and posted it on his social account. The merchant's behavior was immediately condemned by many netizens, and some even called on them not to shop here.

2. Merchant’s response

The merchant gave a different response. The merchant said that he had apologized to the customer when the incident occurred, but the customer’s request was unreasonable and there was only one oyster. There was mud and other oyster customers had already eaten the oysters. The video posted by the customer is not true.

Furthermore, due to the customer’s video, my snack bar has been subjected to online violence by netizens, which has seriously affected its normal operations. The customers’ false remarks and the fueling of netizens have caused serious losses to my business. In order to protect their rights and reputation, they have provided evidence such as the video of the oyster making process in the store, the video of the store lobby, and comments from netizens to the police for processing, hoping to restore the truth of the matter.

3. Both sides are at fault

I didn’t expect that a very simple conflict would develop to the point of calling the police. At present, the consumer who posted the video has not responded further. In fact, both parties in this matter Both parties are wrong. Both parties should seek truth from facts. Consumers should not take advantage of the opportunity to eat the King's meal. Merchants should also consider the feelings of consumers and resolve this dispute peacefully.