Part I:

Since 2xx, the protection of consumers' rights and interests in the whole city has focused on the implementation of the new consumer law, closely focusing on the supervision of commodity quality in the circulation field, the handling of 12315 consumer complaints and reports, various special actions and consumer education guidance. Significant achievements have been made in raising consumers' awareness of rights protection, improving social rights protection mechanism, resolving disputes over consumer rights, strengthening market supervision, cracking down on illegal acts of consumer infringement, etc., effectively protecting consumers' legitimate rights and interests, improving the efficiency of consumer rights protection, creating a more favorable consumption environment for consumer rights protection, and effectively safeguarding consumer safety and market stability. In the first half of this year, we mainly focused on the following tasks:

First, we should pay attention to the popularization and implementation of the publicity and training of the new Consumer Law and create a strong atmosphere for protecting consumers' rights and interests according to law

First, we should firmly grasp the main features and new regulations of the new Consumer Law in the practice of training and applying the new Consumer Law to safeguard consumers' legitimate rights and interests effectively. The second is to carry out various forms of publicity and popularization activities of new consumer law. Through the pre-meeting activities, March 15th activities, food safety publicity week, on-site consultation service, setting up publicity columns, distributing publicity materials, holding symposiums, opening consumer classes and other forms, the knowledge of new consumer law elimination and consumer rights protection was popularized, and consumers were guided to safeguard their rights and interests according to law, so that the awareness of law-abiding operation of operators and consumers' rights protection according to law was significantly improved. Third, the system adopts various forms to carry out the study and training of new consumer law, and organizes relevant administrative law enforcement departments, operators and consumer representatives to concentrate on study and discussion, which has received obvious results. Fourth, through the "consumer rights protection integrated into community grid management" and the 12315 "Five Enters" activities, the new consumer law was introduced into communities, shopping malls, markets, supermarkets, enterprises and scenic spots, and "peer-to-peer, face-to-face" publicity was carried out through consumer rights protection service stations and consumer education demonstration bases, which was widely praised by consumers and enterprises. Fifthly, using TV, newspapers, magazines, internet and other media to publicize and report the characteristics of the new consumer law and the specific problems in its application in Meishan Daily, China Consumer Network and Sichuan Consumer Network, and achieved good results. Through a series of publicity and education activities, the whole society's awareness of the new consumer law has been improved, the operators' consciousness of honesty and law-abiding operation has been enhanced, the consumers' awareness of rights protection has been enhanced, and a profound atmosphere of rights protection according to law has been formed in the city, further creating a scientific, rational, assured, safe and sustainable consumption environment.

Second, pay attention to the supervision of commodity quality in the circulation field and create a safe and secure consumption environment

First, based on market inspections, further improve and consolidate the long-term mechanism of commodity quality supervision, supervise operators to conscientiously implement the responsibility of commodity quality management, strengthen the integrity and self-discipline of operators, implement the system of inspection of incoming and outgoing goods, the system of obtaining certificates and tickets and the system of delisting unqualified goods, and ensure the quality of goods at the source. The second is to strengthen market supervision, organize random inspection of commodity quality and investigate unqualified commodities and other kinds of consumer violations, and further increase the power of maintenance. Combined with the actual situation, based on the function, we will further strengthen supervision in circulation and consumption, severely crack down on all kinds of illegal acts that infringe on the legitimate rights and interests of consumers, earnestly safeguard the legitimate rights and interests of consumers, and create a safe and secure consumption environment. In accordance with the unified arrangements of the provincial and municipal industrial and commercial bureaus, 135 batches of seven categories of goods, such as steel, range hoods, fire-fighting equipment, automotive supplies, gold jewelry, wires and cables, and mobile phones, have been randomly inspected throughout the city this year. Four batches of fire-fighting equipment and seven batches of automotive supplies are unqualified, and the district and county industrial and commercial quality supervision bureaus are investigating the unqualified goods, and the rest are still in the process of testing. We will implement the Measures for Punishment of Acts against Consumers' Rights and Interests, intensify law enforcement and safeguard the legitimate rights and interests of consumers according to law. Since the beginning of this year, the city's industrial and commercial authorities at all levels have filed a case this year to investigate and deal with 138 illegal cases of selling unqualified goods and various types of consumer infringement, with a fine of 1.4 million yuan.

Third, focus on special rectification actions and carry out consumer rights protection in key areas

First, according to the work requirements of the provincial bureau's "Red Shield Spring Thunder Action 2XX", we launched a special action to investigate and deal with violations of consumers' legitimate rights and interests.

The second is to carry out special rectification work on the quality of children's products. Take children's products such as children's clothes, children's shoes, children's toys, baby carriages and children's safety seats as key varieties, urban-rural fringe areas and rural areas as key areas, shopping malls, supermarkets, bazaars, wholesale markets and small shops around schools as key places, strengthen supervision over the quality of children's products according to national mandatory standards, and focus on checking whether labels and warning signs are complete, whether the manufacturer's name and address are indicated, and whether Chinese instructions are provided on commodity packaging. 33 law enforcement officers were dispatched, 54 households were inspected, 6 unlicensed children's products business households were standardized, 2 households were ordered to rectify on the spot, 1 consumer inquiries about the quality of children's products were accepted, and 24 complaints were made, saving consumers an economic loss of 2, to 3, yuan. Through rectification, the children's products market has been further standardized and purified.

The third is to cooperate with public security departments to carry out the rectification of electric bicycles.

Fourth, according to the requirements of the Notice of Meishan Administration for Industry and Commerce on Developing Consumer Rights Protection in Key Areas, we will carry out special rectification of consumer rights protection in key areas around the "five highlights". Highlight household electronic and electrical products and focus on solving problems in product quality, after-sales service and maintenance service; Highlight clothing, shoes and hats, and focus on solving outstanding problems such as nonstandard labeling, substandard quality and potential safety hazards; Highlight the decoration materials and concentrate on solving the problems existing in consumer safety; Highlight transportation commodities and focus on solving outstanding problems that have hidden dangers to road traffic safety and consumers' personal safety; Highlight consumer rights protection in relevant service areas, and focus on solving problems such as false propaganda and unfair contract format clauses. Investigate and deal with illegal acts of selling unqualified goods through spot check and inspection of commodities. Intensify daily inspections, strengthen inspections of rural markets, suburban areas, surrounding campuses, and communities, carefully clean up and investigate, and eliminate potential safety hazards in time; Strengthen the inspection of bazaars, shopping malls and supermarkets, urge operators to strictly implement the systems of incoming goods inspection, incoming and outgoing goods ledger and quality acceptance, and further standardize the business behavior of operators.

Fifth, according to the requirements of the Notice of Meishan Administration for Industry and Commerce on Further Strengthening Consumer Rights Protection in Related Service Fields, consumer rights protection in related service fields was organized. Focusing on investigating and dealing with illegal acts in the service sector, we will effectively increase the power of consumption in the service sector, continuously improve the service level of consumer rights protection, and promote the healthy and orderly development of the service industry; Highlight key points, strengthen market inspections, and increase the investigation and punishment of illegal acts; Combined with consumer complaints and reports, we will carry out special rectification with cable TV, telecommunications, power supply, gas supply, water supply, medical care, beauty salons, tourism, intermediary and other public services closely related to consumers as key industries; Focusing on problems such as inadequate after-sales service, service fraud, unfair format clauses, compulsory consumption, false advertisements, misleading consumption, and using special status and management advantages to restrict and infringe on consumers' legitimate rights and interests, we have effectively strengthened rights protection and law enforcement and achieved remarkable results. The whole system accepted 85 consumer complaints in the service sector, saving consumers an economic loss of 2, yuan. Handled 1 cases of consumer infringement in the service sector, with a fine of 12, yuan.

Sixth, based on the industrial and commercial functions, we cooperated with the Municipal Food Safety Office and the Municipal Food and Drug Administration to carry out food safety work, cooperated with the inspection of more than 5 food production units, 8 food business households and 6 bazaars, banned more than 3 unlicensed businesses, ordered more than 2 households to rectify, and filed 31 cases of illegal food such as trademarks, advertisements and unfair competition. Seventh, special rectification work on the quality and safety of fire protection products was carried out as required to promote fire safety.

IV. Handling consumer complaints and reports in 12315

First, conscientiously implement the measures for handling consumer complaints by the administrative department for industry and commerce and the work specifications of the 12315 complaint and report center, and uniformly use the "Record Book of Consumer Complaints and Reports" and the "Handbook of Consumer Complaints and Reports" to carry out business training. The second is to further establish and improve the 12315 rights protection network, expand complaint channels, give full play to the role of the 12315 consumer complaint reporting network, and improve the quality of rights protection. "One Meeting, Two Stations", 12315 "Five Enters" and 12315 platform data information input work have been solidly promoted, laying a good foundation for the development of consumer rights protection. Strengthen the construction of "one meeting, two stations" and "five advances" in 12315, strengthen the entry of basic data, lay a solid foundation at the grassroots level, and solve consumer disputes at the grassroots level. The third is to innovate the working methods, formulate the work plan of integrating consumer rights protection into community grid management, promote this work in the whole city, set up 12315 liaison station and consumer complaint station in the community according to the standard of "eight haves and four unifications", and hire community grid staff as consumer rights protection liaison officers, so as to realize that general consumer complaints can not leave the community and achieve obvious results. The fourth is to carry out the work of "transferring complaints to cases" and form a joint effort of timely acceptance, smooth circulation, quick disposal and powerful investigation. Hongya County Bureau of Industrial and Commercial Quality Supervision handled one case of infringement and violation of law through "transferring the case", with a fine of 3, yuan. The city's rights protection workers think about what consumers think, worry about what consumers are anxious about, do what consumers need, sincerely protect their rights according to law, handle consumer complaints, and effectively solve problems for consumers. Since the beginning of this year, the city has received more than 3, consumer consultations, handled 416 complaints and reports from consumers, and recovered economic losses of 6, yuan for consumers.

Fifth, pay attention to consumer education and guide scientific and rational consumption

First, actively carry out publicity, education and guidance on consumer rights protection. Make full use of radio, television, newspapers, magazines and other news platforms for publicity and reporting, and vigorously advocate civilized, healthy, green, environmentally friendly and low-carbon consumption patterns. The city has publicized and reported on the protection of consumer rights and interests for more than 4 times in various media, forming a great publicity momentum. The second is to take the opportunity of the publicity and commemoration of the International Consumer Rights Day on March 15 as an opportunity to focus on breaking through the hot and difficult issues in the consumption field closely related to consumers, and strive to create a strong atmosphere for consumer rights protection. Third, various forms of consumer education are carried out by organizing "lecture halls for consumer education", introducing laws into private enterprises' activities, establishing and perfecting "demonstration bases for consumer education" and "Five Enters" in 12315. Fourth, timely release consumer tips and warnings, and strive to create a scientific, rational, safe, assured and sustainable consumption environment.

in the second half of the year, the protection of consumers' rights and interests in the whole city will focus on the publicity and implementation of the new consumer law and supporting regulations, the supervision of commodity quality in the circulation field, consumer rights protection in key areas, the handling of 12315 consumer complaints and reports, and the integration of consumer rights protection into community grid management, so as to enhance the effectiveness of rights protection and safeguard consumer rights and interests.

Part II:

Since the beginning of this year, Dafang County Administration for Industry and Commerce has worked out the focus of consumer rights protection in 214 in accordance with the unified arrangements of the State Administration for Industry and Commerce and the arrangements of the Provincial Administration for Industry and Commerce, and based on the implementation opinions of the Municipal Administration for Industry and Commerce for 2XX years, combined with the actual situation, comprehensively strengthened the supervision of commodity quality in the circulation field, and earnestly carried out various commemorative activities on March 15th, so as to strengthen consumer rights protection and earnestly safeguard social harmony and stability.

1. Actively promote the supervision and enforcement of consumer rights protection in the service sector

According to the requirements of Bijie Industrial and Commercial Bureau's "Implementation Plan for Carrying out Special Remediation Work in Express Industry", combined with the actual situation, we will formulate an implementation plan for carrying out special rectification work in express industry and carry out special law enforcement inspections to standardize express service behavior. Make a thorough investigation, the supervisors will go deep into the jurisdiction, investigate the relevant express delivery industries, and establish an economic account for the express delivery industry. There are Shentong, Zhongtong, Yuantong, Yunda, Postal Service and Tiantian Express industries in the county. The inventory of market entities engaged in delivery, agency, agency, transit and other express delivery services, fully grasp the use of formal express delivery contracts in related express delivery industries, but whether there are unequal format clauses in the express delivery agreement is printed on the lower part of the express delivery order. The special rectification * * * dispatched 32 law enforcement officers, 8 law enforcement vehicles, inspected 6 business premises, inspected 6 express delivery companies, issued 1 notice of rectification, and handled 5 cases of administrative guidance for express delivery.

Second, actively promote the supervision of commodity quality in the circulation field

(1) Carry out special rectification actions for the mixing of dimethyl ether with liquefied petroleum gas. In order to ensure the safety of people's consumption in the jurisdiction, in accordance with the relevant work requirements of AQSIQ, SAIC, Provincial Administration for Industry and Commerce and Municipal Bureau, Dafang County Administration for Industry and Commerce took three measures to conduct a comprehensive and thorough inventory of LPG mixed dimethyl ether to prevent LPG mixed dimethyl ether from entering the consumer market. After inspection, there are 1 LPG filling unit and 11 civil LPG stores in our county, and 21 people and 7 vehicles were dispatched in this special rectification campaign, urging and guiding them to establish a ticket-claiming and license-claiming account.

(2) Carry out an inventory of unqualified tempered glass sold in circulation. According to the first quarter of 2XX forwarded by the Municipal Bureau of Quality Supervision, 63 building safety glass enterprises in the province were supervised and spot-checked, and the unqualified building safety glass enterprises and batches of products were notified. Our bureau quickly organized the market inventory of the unqualified products listed in the circular, and investigated and dealt with the sales of unqualified tempered glass in circulation according to law. In this inventory, * * * dispatched 26 law enforcement officers and 8 vehicles, and inspected 47 glass business households. No unqualified products listed in the notification were found in the inventory.

(3) Carry out commodity quality monitoring in the circulation field. According to the arrangement of the municipal bureau, the quality of wood-based panel steel wires and other special monitoring. In the first half of the year, 1 electric cooker, 1 electric rice cooker, 2 wood-based panels, 2 aluminum alloy profiles, 1 steel bar, 1 wire, 2 civil liquefied petroleum gas and 1 samples were randomly selected.

III. Actively promote the publicity and education activities on consumer rights protection

(I) Carry out the study of the new Consumer Law

In order to thoroughly implement the knowledge of the new Consumer Law, according to the notice of the Municipal Bureau on studying the new Consumer Law and organizing the unified examination of the new Consumer Law, our bureau has earnestly carried out online training and printed the new Consumer Law. In order to test the online learning and training results of the new Consumer Law, according to the notice arrangement of Bi Gongshang Xiao (214) No.5 on organizing the unified examination of the new Consumer Law. This time, there are 21 staff members from County Bureau Consumers Association, Consumer Protection Unit and Grass-roots Industrial and Commercial Branch. Through this examination activity, the purpose is to enhance the awareness of consumers in the county's industrial and commercial consumers' association to learn the new Consumer Law, improve the ability of administration according to law and the level of business knowledge, and achieve the expected results.

(II) Seriously carry out various commemorative activities on March 15th

To solemnly commemorate the year of 2XX "