LeTV issued a document accusing the old central enterprises of having a defective rate of 20%.
LeTV issued an article accusing the old central enterprises of having a defective rate of 20%. LeRong Zhixin reached an agreement with Nanjing Panda in early 2019. Super TV OEM cooperation has delivered 390,000 units as of March 2022, with a total amount of 430 million yuan. LeTV issued an article accusing the old central enterprises of having a defective rate of 20%. LeTV issued an article accusing the old state-owned enterprises of foundry defective rate of 20%1
LeTV Super TV’s official Weibo released a "Letter from LeTV to Nanjing CEC Panda Home Appliances Co., Ltd.", accusing Nanjing CEC Panda of defective LCD screens The rate is close to 20%, requiring the other party to bear after-sales responsibilities.
The open letter stated that in early 2019, LeTV and Nanjing China Panda Dongguan Branch reached a LeTV TV OEM production cooperation. As of March 2022, the other party has completed the production and delivery of 390,000 LeTV TVs, with a cumulative cooperation amount of 430 million yuan. LeTV emphasized that in the cooperation between the two parties, LeTV has always adopted the transaction model of "prepayment + full payment".
However, since July 2020, LeTV said that it has received feedback from users that the model Y43, F43 and F55 products produced by Nanjing Zhongdian Panda frequently appear horizontal and vertical lines on the screen after about half a year of use. Line and leakage problems. Among them, the defective rate of the first two 43-inch TV LCD screens is close to 20%, seriously exceeding the 1.8% standard agreed in the quality agreement between the two parties. LeTV stated that this incident constituted a quality accident.
And since July 2020, LeTV has repeatedly pointed out abnormal problems with the product’s LCD screen, and has proposed bans and compensation requirements. In August 2020, it was confirmed by the screen analysis report provided by Nanjing CEC Panda and the market tracking results of both parties that the cause of the quality accident was that the quality of the main material LCD screen did not meet the standard. According to the contract, Nanjing CEC Panda should provide screen replacement materials free of charge, and at the same time bear all after-sales expenses and compensate for losses.
LeTV said that Nanjing CEC Panda has never paid attention to quality issues, and problems with LCD screens in subsequent products still exist, triggering a large number of user complaints. LeTV also accused Nanjing CEC Panda of failing to fulfill its after-sales obligations and responsibilities in a timely manner. For a long time, LeTV has been advancing relevant after-sales fees to address user demands. So far, 11,590 screens have been replaced and 2,160 phones have been replaced. It is expected that 6,300 screens will be replaced in the future. "The revenue brought to LeTV by "The Legend of Zhen Huan" in the past two years has been eaten by the Nanjing "Panda" as bamboo.
In addition, LeTV also revealed that since 2020, it has repeatedly Nanjing CEC Panda Dongguan Branch repeatedly hoped to solve the problem through negotiation, but Nanjing CEC Panda Dongguan Branch was resistant to solving the after-sales problem, refused to pay the advance fee, and refused to negotiate a solution because it did not have the materials, and unilaterally proposed not to provide 55-inch accidents. TV screen replacement materials and no longer assuming any after-sales responsibility. Moreover, Nanjing CEC Panda did not even inform LeTV of its decision to close its Dongguan branch. LeTV criticized the other party for this irresponsible move. Responsibility. Finally, LeTV stated that it will use legal weapons to protect its own and user rights. LeTV issued a document accusing the old central-owned enterprise of having a defective rate of 20%.
On the afternoon of August 10, LeTV Super TV suddenly issued an email. The open letter disclosed the quality problems of the TVs manufactured by Nanjing China Panda Home Appliances Co., Ltd. and emphasized that it had to put down its face and expose it publicly because it was unable to negotiate amicably.
According to LeTV. , Lerong Zhixin reached a super TV OEM cooperation with Nanjing Panda in early 2019. As of March 2022, 390,000 units have been delivered, with a total amount of 430 million yuan.
Starting from July 2020, LeTV has successively received sales. According to user feedback, after using the Y43, F43, and F55 TV models produced by Nanjing Panda for about half a year, problems such as horizontal lines, vertical lines, and liquid leakage frequently appeared on the screen. In particular, the defective rate of the first two 43-inch models was close to 20%. , far higher than the industry average of 2%, and seriously exceeding the 1.8% standard agreed in the quality agreement between the two parties, constituting a quality accident.
LeTV Super TV F43
In August 2020, the screen analysis report provided by Nanjing Panda and the market tracking results of both parties confirmed that the cause of the above quality accident was The quality of the main material LCD screen did not meet the standard, and the LCD screen was fully purchased by Nanjing Panda. According to the contract, Nanjing Panda should provide free screen replacement materials, make timely rectifications, bear all after-sales expenses and compensate for losses.
However, LeTV said that this quality incident did not serve as a warning to Nanjing Panda. Subsequent product problems still exist, and the failure rate of some models remains high, resulting in "user complaints flying like a snowflake." We were overwhelmed with calls for repairs and returns, and the repairman broke his leg."
Since August 2020, LeTV has been advancing related after-sales expenses. So far, the number of screen replacements has reached 11,590 units, and the number of phone replacement units has reached 2,160 units. It is expected that 6,300 screens will be replaced in the future.
LeTV angrily complained that the revenue brought to LeTV by "The Legend of Zhenzhou" in the past two years has been eaten up by Nanjing "Panda", an old brand with a history of 80 or 90 years.
LeTV disclosed that since 2020, it has been fantasizing that the differences between the two parties can be properly resolved through friendly consultations. However, today, as the Nanjing Panda Dongguan branch is approaching closure, it is still dissatisfied. They resisted solving after-sales problems, refused to pay advance fees, and refused to negotiate solutions.
Nanjing Panda also unilaterally proposed that it would no longer provide screen replacement materials for the 55-inch accident TV and would no longer assume any after-sales responsibility, citing the lack of materials.
In addition, Nanjing Panda Dongguan Branch undertook 97% of the orders for LeTV Super TV, but it never officially notified LeTV of its imminent closure, and even LeTV's factory staff did not know about it.
Finally, LeTV once again strongly requested Nanjing CEC Panda to face up to its own problems, earnestly assume after-sales responsibilities, fulfill its after-sales obligations, and protect the legitimate rights and interests of LeTV TV users. LeTV issued an article accusing the old central-owned enterprise of foundry defective rate of 20%3
On August 10, LeTV Super TV official blog published "LeTV's Open Letter to Nanjing Zhongdian Panda Home Appliances Co., Ltd." and strongly demanded that Nanjing China Electronics Panda has formalized its own issues, earnestly assumed after-sales responsibilities, performed after-sales services, and protected the legitimate rights and interests of LeTV TV users.
In the open letter, LeTV stated that it has received feedback from users since July 2020. The Y43, F43 and F55 model products entrusted to be produced by Nanjing Zhongdian Panda Home Appliances have frequently appeared on the screen after about half a year of use. Due to horizontal lines, vertical lines and liquid leakage problems, the defective rate of the LCD screens of the first two 43-inch TVs was close to 20%.
Generally speaking, the defective rate required in the TV industry is usually less than 2%, and the defective rate agreed upon by LeTV and Nanjing Zhongdian Panda Home Appliances is 1.8%, while the two mentioned by LeTV in the open letter 43-inch TV, the defective rate has far exceeded the standards agreed by both parties.
(Picture from LeTV official)
LeTV stated that since August 2020, while urging China Electronics Panda Home Appliances to take active actions, LeTV has made advance payments Relevant after-sales fees have been used to address user demands. So far, the number of screen replacements has reached 11,590 units, and the number of phone replacements has reached 2,160 units. It is expected that 6,300 screens will be replaced in the future. In the past two years, all the money LeTV made from "The Legend of Zhen Huan" has been eaten by Nanjing's "Panda" like bamboo.
The letter also stated that during the negotiation process, LeTV once again unilaterally proposed that it would no longer provide screen replacement materials for the 55-inch accident TV and would no longer assume any after-sales service on the grounds that it did not have the materials. As for the overarching clause of responsibility, the former requires CEC Panda Home Appliances to formalize its own problems, earnestly assume after-sales responsibilities, and fulfill its after-sales obligations.
(Picture from LeTV official)
It is understood that Panda Electronics Group Co., Ltd. was established in 1976 and has the reputation of "the cradle of China's electronics industry". It is the largest comprehensive electronic backbone enterprise in China, one of China's 120 pilot enterprise groups, 520 key enterprises, and one of the six major groups in the electronics industry. "Panda PANDA" is also the first "China Well-known Trademark" in the Chinese electronics industry. Its strength is evident.
We attach great importance to the after-sales service of electronic products. On the one hand, today’s electronic products are very expensive. What you buy is not only the product itself, but also the after-sales service of a brand. Once there is any problem with the product, the better the quality. After-sales service can solve the problem faster. But Panda Home Appliances failed to do so and caused inevitable losses to LeTV. It is obviously not something that a well-known domestic company should do.
Especially for TVs, people pay more attention to brand and reputation when buying. After all, a big brand means stable and high-quality after-sales service. LeTV has really been cheated by the supplier this time. I hope Panda Home Appliances can pay attention to the quality and after-sales chain of home appliances, and don’t regret it until all its partners leave.