“12315” consumer complaint reporting hotline and national Internet platform.

Call situation

1. When your rights and interests are infringed and the respondent is under the jurisdiction of the industrial and commercial administration department;

2. When you are in the consumption process , when your legitimate rights and interests are infringed;

3. When you find counterfeit and shoddy goods and the "dark dens" where counterfeit and shoddy goods are produced and sold, please call the 12315 complaint reporting hotline and we will help you Mediate disputes; if economic violations are discovered, we will investigate and deal with them in accordance with the law.

How to call

After dialing 12315, if you need to make a complaint or report, please answer the questions according to the staff’s prompts and truthfully state the facts, reasons and request for the complaint. And state your name, address, phone number or other contact information and the name, address, and phone number of the party being complained.

In addition, there is a fee for dialing 12315. Consumer complaints are under the jurisdiction of the industrial and commercial administration authority where the operator is located. If the business is in a different place, the area code of 12315 is required.

Notes

Requirements

(1) There is a clear respondent; (Be sure to know the specific business information, such as store name, before making a complaint , address, phone number, etc.).

(2) Have specific appeal requests, facts and reasons.

(3) It belongs to the jurisdiction of the industrial and commercial administrative organs; (The jurisdiction can be divided into: responsible for the relevant work of market supervision and management and administrative law enforcement. The jurisdiction involves: functional and territorial aspects).

(4) Consumers purchase and use goods or receive services for daily consumption needs.

Rejection of appeal

(1) For goods that have exceeded the warranty period or have exceeded the shelf life after purchase, the respondent is no longer liable for breach of contract.

(2) The mediation agreement has been reached and implemented, and there are no new circumstances or new reasons.

(3) The case has been accepted or handled by a court, arbitration institution or other administrative agency.

(4) Consumers know or should know that their rights and interests have been infringed for more than one year.

(5) Consumers cannot prove that their rights and interests have been infringed.

(6) Does not comply with national laws, administrative regulations and rules.