It’s not authentic. During the live broadcast, the host said it was La Chapelle’s authentic product, 100% authentic. He also said there would be a penalty of ten for every fake product. When I received the product, there was a strong smell. It had a washed label and a hang tag. It was obvious at first glance. The fake product couldn't be found by scanning the QR code, and it showed that it didn't exist. Later I went to a physical store to compare and found that I actually bought a fake product.

In order to increase profits, merchants will sell fake goods to customers. If you buy fake goods, you can negotiate with the seller first, and then file a lawsuit if the negotiation fails. Take buying fake goods online as an example: After buying fake goods, consumers should first keep valid evidence and then negotiate with the merchant and ask for a refund. If the merchant does not accept the refund, they can complain to Douyin customer service and contact the consumer. If the complaint fails, you can also file a lawsuit with the People's Court.

Legal Basis

Article 37 of the "Consumer Rights and Interests Protection Law of the People's Republic of China" stipulates that consumer associations perform the following public welfare responsibilities: 1. Provide information to consumers Provide consumer information and consulting services to consumers, improve consumers' ability to safeguard their legitimate rights and interests, and guide consumption patterns that are civilized, healthy, resource-saving and environmentally friendly; 2. Participate in the formulation of laws, regulations, rules and mandatory standards related to consumer rights and interests ; 3. Participate in the supervision and inspection of goods and services by relevant administrative departments; 4. Report, inquire and make suggestions to relevant departments on issues related to the legitimate rights and interests of consumers; 5. Accept complaints from consumers and handle complaints. Investigation and mediation; 6. If the complaint involves quality issues of goods and services, a qualified appraiser may be entrusted with the appraisal, and the appraiser shall inform the appraisal opinion; 7. For behavior that damages the legitimate rights and interests of consumers, support the injured consumer in filing a lawsuit or File lawsuits in accordance with this law; 8. Expose and criticize through the mass media any behavior that damages the legitimate rights and interests of consumers. People's governments at all levels should provide necessary funding and other support to consumer associations in performing their duties. Consumer associations should conscientiously perform their duties of protecting consumers' legitimate rights and interests, listen to consumers' opinions and suggestions, and accept social supervision. Other consumer organizations established in accordance with the law carry out activities to protect the legitimate rights and interests of consumers in accordance with laws, regulations and their charters. Article 39 stipulates that if a consumer rights dispute arises between a consumer and an operator, it can be resolved through the following channels: 1. Negotiate and reconcile with the operator; 2. Request mediation from a consumer association or other mediation organization established in accordance with the law; 3. Complain to the relevant administrative department; 4. Submit to an arbitration institution for arbitration according to the arbitration agreement reached with the operator; 5. File a lawsuit with the People's Court. Article 213 of the Criminal Law of the People's Republic of China stipulates that anyone who uses the same trademark as his registered trademark on the same kind of goods without the permission of the owner of the registered trademark, if the circumstances are serious, shall be sentenced to fixed-term imprisonment of not more than three years. Or criminal detention, and shall be concurrently or solely fined; if the circumstances are particularly serious, the offender shall be sentenced to fixed-term imprisonment of not less than three years but not more than seven years, and shall also be fined.