Specifically, when a buyer purchases a product that supports the "genuine product and fake product, pay 3 for 1" service through Tenpay service, within 14 days after the transaction is successful, if the buyer believes that the product is fake, and If the buyer directly negotiates with the seller to return or exchange the goods but fails, the buyer has the right to lodge a complaint against the seller to Paipai customer service in accordance with the service rules of “genuine products, you will get three for fakes” and apply for “genuine products, you will get three for three” compensation. . Sellers should carefully read the service rules of “genuine products and compensate 30% for fakes” before applying for the “genuine products and fake products.” Once a seller applies for this service and successfully submits relevant information, the default is to confirm and accept all the contents of the "genuine product, compensate 3 for fakes" service rules. Buyers should carefully read and accept all the contents of the "genuine products and compensate three for fakes" service rules before submitting an application for compensation. Categories that currently support the "genuine product, pay 3 for fake products" service include: maternal and infant, animation, toys, women's clothing, underwear, outdoor, sportswear accessories, sports shoes, cosmetics, jewelry, diamonds and jade, watches, cameras, computer hardware, home appliances , mobile phone market, digital accessories plaza/headphones and headsets, men's clothing, men's shoes and men's bags clothing accessories, ZIPPO/saber, women's shoes, women's bags/women's accessories. 2. Conditions for a buyer to submit a compensation application for "genuine products, you will get three for every fake product" 1. The seller to whom the buyer applies for compensation has participated in the "Integrity Guarantee Plan" and provides "genuine products, you will get three for every fake product" service; 2. Buy The buyer has asked the seller to provide the "genuine product and counterfeit goods will compensate you three" service but the seller refused, or the seller could not be contacted, or the seller interrupted its operations or services; 3. The buyer's compensation application formally complies with relevant laws and regulations; 4. The buyer's application for compensation of "100% genuine or 30% fake" should be made within 14 days after the transaction is successful; 5. The buyer agrees that the amount of the compensation application shall only be 3 times the actual price paid by the buyer plus postage (including the return of the product involved in the complaint) postage) and does not exceed the seller's guaranteed amount. 6. For special categories of Chengzheng products, you can directly apply for compensation according to relevant regulations. If mobile phone products meet the following compensation conditions, you can directly apply for compensation, that is, there is no need to negotiate with the seller. The conditions are as follows: a. The mobile phone product is more than two years old; b. The seller has not reported the relevant review to Paipai in advance; c. The seller cannot provide sufficient evidence within the specified time to prove that it is brand new and original. Goods; d. Meet other basic conditions for Insurance compensation application. 3. Compensation application process of "Get three for genuine products and fake ones" 1. Under the premise of meeting the second article of these rules, buyers can go to "My Paipai - Purchased Goods - Order Details - Complaints - Choose genuine and fake products. "Compensation application for three" compensation, and indicate the reasons; 2. After receiving the buyer's compensation application for "compensation for one genuine product and three for fake", Paipai has the right to require both parties to provide necessary certificates, confirmation and judgment based on the coordination situation; 3. According to relevant rules, Paipai determines that the buyer's "genuine product will compensate three for every fake" compensation application is established, and it has the right to notify Tenpay to directly deduct the corresponding amount from the seller's Tenpay account and pay the buyer.

4. Seller’s Obligations and Violation Treatment 1. As long as the seller promises to participate in the “genuine products and fake products, you will be compensated three times for every one” service, you must provide after-sales services in accordance with these rules and strictly abide by them; 2. Paipai will handle the buyer’s “genuine products, you will be compensated three for one fake product”. When applying for compensation, the seller must actively cooperate and provide relevant certificates within 7 working days as required; the valid certificates provided by the seller should include at least one of the following certificates according to different categories. At the same time, Paipai has the right to handle complaints according to the situation Both parties to the transaction are required to provide other supporting documents in addition to the following documents: Categories require submission of materials: computer hardware/desktop computers/network equipment brand agency authorization letter and valid purchase voucher jewelry/fashion jewelry counter purchase receipt, valid certificate issued by customs, Brand agency authorization letter and valid purchase voucher, official quality inspection report; Mobile phone market brand agent authorization letter and valid purchase voucher Digital camera/video camera brand agency authorization letter and valid purchase voucher Walkman audio-visual/speaker/headphone brand agency authorization letter and valid purchase certificate Proof of sports/leisure/fitness brand agency authorization letter and valid purchase voucher, sports shoe brand agency authorization letter and valid purchase voucher, outdoor counter purchase receipt, valid certificate issued by customs, brand agency authorization letter and valid purchase voucher, official quality inspection report; Animation peripheral/game peripheral brand agency authorization letter and valid purchase receipt, makeup/perfume/skin care/health care counter purchase receipt, valid certificate issued by customs, brand agency authorization letter and valid purchase receipt, official quality inspection report; women's clothing/women's boutique counter Purchasing receipt, valid certificate issued by customs, brand agency authorization letter and valid purchase voucher, official quality inspection report; Purchasing receipt at women's luggage/accessories counter, valid certificate issued by customs, brand agency authorization letter and valid purchase voucher, official quality inspection report Inspection report; Purchase receipt at women's shoe counter, valid certificate issued by customs, brand agent authorization letter and valid purchase voucher, official quality inspection report; Purchase receipt at ZIPPO/Swiss Army Knife counter, valid certificate issued by customs, brand agent authorization letter and Valid purchase voucher, official quality inspection report; Men's clothing counter purchase receipt, valid certificate issued by the customs, brand agency authorization letter and valid purchase voucher, official quality inspection report; Sportswear/accessories/bags purchase receipt at the counter, customs issued Valid certificate, brand agent authorization letter and valid purchase voucher, official quality inspection report; women's underwear counter purchase receipt, valid certificate issued by customs, brand agent authorization letter and valid purchase voucher, official quality inspection report; brand watch/popular watch counter Purchasing receipt, valid certificate issued by customs, brand agency authorization letter and valid purchase voucher, official quality inspection report; Digital accessories/electronic components brand agency authorization letter and valid purchase voucher Laptop brand agency authorization letter and valid purchase voucher Home appliances/kitchen The purchase receipt at the counter of electrical appliances/massage and health care equipment, a valid certificate issued by the customs, the brand agency authorization letter and the valid purchase certificate, and the official quality inspection report; the purchase receipt at the diamond/emerald counter, the valid certificate issued by the customs, the brand agency authorization letter and the validity Purchase voucher, official quality inspection report; Men's shoes/men's bags/clothing accessories counter purchase receipts, valid certificates issued by customs, brand agency authorization letter and valid purchase voucher, official quality inspection report; Infant/maternity products/children's clothing gt; Baby products gt; Milk powder counter purchase receipt, valid certificate issued by customs, brand agent authorization letter and valid purchase voucher, official quality inspection report, product purchase receipt, purchase invoice, manufacturer authorization, production date of sold goods 3. If the seller is in 7 If relevant certificates cannot be provided within three working days or the relevant certificates provided are obviously invalid, Paipai has the right to notify Tenpay to directly deduct the corresponding amount from the seller's Tenpay account and pay the buyer; 4. For voluntary choices, the promise of "genuine products" Sellers of the "Fake One, Pay Three" service agree to the following penalty rules: If a buyer complains that the seller sells fakes, and the seller fails to provide any proof within the time specified in these rules or the proof provided is obviously unfounded, the buyer will be compensated in accordance with these rules. , the seller agrees that Paipai has the right to impose corresponding penalties.