Some people will stand up and say that trademark registration agents will have achievements when they get the number, and customers will leak information when they give the number. True, but this is not the only reason. At least in the field of trademark registration and intellectual property group, there are three reasons for asking customers for figures:
Business attribute characteristics requirements
Trademark registration application has certain professional requirements, and the trademark registration agency service industry is produced because of such a market gap. A considerable number of business owners need the assistance of third parties to complete trademark registration applications. It's like going to a lawsuit to find a lawyer and taking a driver's license to go to a driving school. For customers, it is a way to save human resources.
As a commercial service type, trademark registration agency itself solves the problem of people. Such business characteristics require relatively frequent communication between agents and customers. At least at the beginning of contact, business personnel should be clear about the needs of customers. Because of this, telephone is the most direct and effective contact way when we can't meet, so don't ask the customer if it's unsafe.
Responsible impatience
During the development of 14, the Intellectual Property Group has cultivated an elite team with strong business ability. Consistent corporate culture requirements and years of accumulated experience have enabled them to form a professional style of customer first, teamwork, seriousness, quickness and never making excuses. Integrity and responsibility are the cornerstones of Bajie's service, and the pursuit of efficiency is the guarantee to win the trust of customers.
In China, more than two million trademarks are registered every year, and trademark registrants know that "one step behind is a hundred times more risky". After confirming the customer's intention, it is a responsible performance to ask the customer for the phone number and speed up the process. Because being late is not only a matter of communication efficiency, but also a matter of application efficiency and even the possibility of successful trademark application registration.
It's not numbers, it's trust.
Trademark registration agents are as secretive as customers about the harassment of strange phone calls. When a string of strange numbers is dialed into the mobile phone, even though the other party may dial the wrong number, promote or cheat, in the expectation of the trademark registration agent, the other party has only one identity-the customer.
On the contrary, customers give contact information to business people, which gives them a kind of trust. On the basis of customer confidentiality, effective communication and prohibition of harassment are essential qualities for business personnel. In Bajie, we know how to save customers' time without unnecessary interruptions, just to meet the existing needs.
"Don't do to others what you don't want them to do to you." Bajie people are well aware of Confucius' ancient teachings, and they have also developed the behavior habit of "being cautious for themselves" through self-discipline. While providing services to customers seriously and responsibly, they have enough independent space. This space is an area of trust and mutual respect. Therefore, Bajie treats customers' information properly and cherishes customers' trust more.