Hello, thank you for using a Samsung laptop!

According to your description, it cannot boot normally due to incorrect settings. Please try the following methods:

1. Please try to turn on the computer and press the F8 key to enter safe mode, which will disable Turn on the option, then press WIN+R to open the run dialog box, enter "msconfig" and select normal loading to start the system

2. Try the system restore operation. Method: Press the F4 key after booting to enter the Samaung Recovery Solution system restore software, and select Restore—Completely restore the original system. (Note: System restore only restores the C drive and does not affect other disks.) If your C drive has other important files, please select "Basic Restore" to restore only the system files. The above system restore is for models with pre-installed WIN7 system or above< /p>

3. Reinstall the operating system and install the official driver

Welcome to ask questions on Baidu Samsung Enterprise Platform: /c/samsung/