The method is to dial 12315 to make a complaint.

Contact Hema customer service: Dial Hema customer service hotline 9510217 and communicate with the customer service staff to report the problem. When communicating, you should describe the problem realistically and provide necessary supporting materials.

Dial 12315 consumer complaint hotline: If Hema’s service or product problems involve damage to consumer rights, you can also call 12315 to lodge a complaint to protect your legitimate rights and interests.